Senior Field Claims Adjuster, Property

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

80,700 - 98,700

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

10%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Senior Field Claims Adjuster, Property to join our growing team in our London office!

What you'll do here:

• Conduct on-site inspections and investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
• Handle Field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively
• Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
• Assist in the evaluation and negotiation of large losses
• Anticipate recoveries and direct the investigation accordingly.
• Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
• Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
• Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs.
• Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

What you bring to the table:

• University degree or any combination of training and experience deemed relevant for the role
• 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
• Demonstrates a passion for customer service with strong written and verbal communication skills
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment
• Strong aptitude for technology with excellent computer skills
• Demonstrates strong problem solving and troubleshooting skills
• Valid driver's license with a good driving record
• Can travel on short notice

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.