Dispatcher

About us

The Miller Group, a subsidiary of Colas Canada, is a Canadian leader in the construction and maintenance of transportation infrastructure since 1917.

We provide exceptional customer service and operational support using our time-proven construction methods and innovative technologies, alongside the highest quality products and materials.

We leverage our global network to foster positive relationships that make a lasting difference in the communities where we live and work. Whether it is making your commute more efficient, keeping our communities safe or making remote areas more accessible, at Miller we are proud to Build Greatness in everything we do.

Day In the Life

Reporting to Dispatch Supervisor, the dispatcher’s responsibilities include management and accountability of the GPS-dispatching software system, order receiving-entry and schedule driver & broker load dispatching. Generate/manage and maintain reports and distribution. Manage driver hours of service. The Dispatcher’s responsibility also ensures a full back up of the Dispatching Supervisor’s role and assumes these additional tasks in the absence of the Dispatch Supervisor.

This role also includes a rotating shared ON-CALL service responsibility

Responsibilities

• Manage dispatching software system
• Accountable for regular maintenance and updates in the dispatch software including tracking, scheduling, and documentation of delivery information and BOLs
• Receive and coordinate orders from customers and keep them informed on status of dispatch
• Establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time. Process order entry & track scheduling through GPS verification
• Administration of safety and environmental compliance, apply The Miller Group’s Health, Safety and Environmental policies and procedures
• Accept and coordinate customer orders
• Schedule employees and equipment to ensure efficient Cement deliveries
• Resolve customer complaints in a timely and professional manner
• Assist with both manual and computerized record keeping
• Monitor daily driver work logs-Hours of service ELD functions.

Qualifications

• 2–4 years of experience in dispatching, logistics, or transportation coordination (preferably in concrete or construction industry).
• High school diploma or equivalent required.
• Post-secondary education in logistics, business administration, or related field preferred.
• Experience with GPS tracking and dispatch systems.
• Proven ability to manage high-volume scheduling and customer interactions.
• Transportation or logistics certifications (e.g., Dispatcher Certification, DOT compliance training) an asset.
• Safety orientation with working knowledge of OHSA, an asset
• Emergency Telecommunication Education an asset
• Ability to manage multiple schedules and priorities under time pressure.
• Quick decision-making to resolve delivery conflicts and operational challenges.
• Clear and professional interaction with customers, drivers, and internal teams.
• Ability to motivate and manage a team in a high-volume environment.
• Accurate documentation and compliance monitoring.
• Responds effectively to changing conditions and urgent requests.
• Knowledge of transportation regulations, DOT compliance, and safety standards.
• Proficiency in dispatch software, GPS tracking systems, and MS Office tools.
• Ability to interpret delivery schedules, load requirements, and jobsite specifications.
• Basic knowledge of fleet maintenance and vehicle capacity planning.
• Understanding of Cement and Concrete operations, batching, and delivery processes preferred

Compensation Data

Salary Range of $63,000 - $75,000 per annum