Field Service Technician

Description

Overview:

KELK Canada (Vishay Precision Group ULC) is a major worldwide supplier of force sensors and advanced opto-electronic instrumentation. In business for almost 70 years, we are acknowledged by our metals industry customers to be a world leader in the design, development and manufacture of innovative, high quality and industrial instrumentation.

KELK VPG has facilities, operations spread around the globe, and there is one consistent thread that ties everything together, and ensures our continued success: Our People.

We are looking for a motivated Field Service Technician to join our team!

Responsibilities:

Under the general supervision of the Field Customer Service Manager, this position is responsible for the technical support for KELK products by providing installation and commissioning services, prepare pre-shipping factory acceptance testing, adhere to annual service schedules, and provide product training to customers.

• Provide installation supervision and commissioning services, including scheduled and unscheduled annual service of the systems
• Provide office to site support, via email, phone and remote connection
• Provide product training to customers on site and in house
• Participate in pre-shipping Factory Acceptance Testing
• Pre-Commissioning Activities: Insure the readiness for commissioning through the use of the SPS, Site Progress Summary and weekly customer contact.
• On Site Activities: Installation Supervision, Cold Commissioning, Hot Commissioning, Performance Tests, Customer Training, Weekly Site Reports, and Commissioning Sign Off documents.
• Post Commissioning Activities: Prepare visit reports, expense report, follow up on action items, update system configuration files, host in house Commissioning Review Meeting, provide customer feedback.
• Support the Project Coordinator in carrying out pre-shipping activities: System Test, Factory Acceptance Testing, Customer Training
• Testing new Software releases
• Updating drawings, part lists, manuals, training material
• Design Maintenance activities, creating Engineering Change Notices, ECN
• Participate in assignments related to New Product Development
• Providing support to the Project Team as required
• Provide technical support to Sales Team on product applications
• Provide technical support to the Production department
• Validating new product versions

Requirements

• Bachelors Degree in Engineering from an accredited university or post-secondary education (diploma) in a technology field with appropriate experience required.
• PEng., E.I.T. or similar designation desired
• 5-10 years of experience with control, automation and electromechanical products and systems in an industrial, automotive, or aerospace environment, preferred, but other markets will be considered.
• Mechanical and Electrical aptitude, necessary
• Required foreign travel, including working in customer manufacturing facilities. Incumbents shall have no impediments to their traveling to all countries in which KELK products are installed.
• Experience in manufacturing, installation, maintenance, and servicing of measurement systems
• Mechanical and Electrical aptitude, and computer and networking tools is required.
• Read and understand technical documentation such as electrical schematics, mechanical outlines, network interconnect diagrams, etc.
• Experience with AutoCAD and/or SolidWorks
• Experience with PLCs and Automation systems (use and design)
• Experience with Windows and Office Tools
• Sound awareness and experience of industrial safety procedures
• Fluency in English is essential to effectively communicate with clients and vendors.
• Strong sense of professionalism and diplomacy with a demonstrated ability to establish and maintain relationships with internal and external customers
• Demonstrated strength in time management and organizational skills with the ability to multi- task/prioritize and be adaptable in a fast-paced work environment
• High degree of attention to detail and accuracy

Benefits

• Competitive benefits package
• Extended health and life insurance
• Extended vision and dental
• Company matching RRSP.
• Paid vacation
• Good team environment and great company culture
• On-site parking
• All PPE provided by company.