Molding Process Technician - INCOE Corporation

SUMMARY

Provide in-field support for hot runner systems. Includes start up training, troubleshooting, and repair. Must possess a solid background in injection molding processing, mold design, and hot runner systems. Must have practical knowledge of injection molding process and possess knowledge of electrical, hydraulic and pneumatic principles. Travels throughout Canada and SE Michigan to provide service on INCOE products per customer requirements in the field. Residing in Canada is preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Fills out services reports.
• Knows electrical, hydraulic, and pneumatic principles and understanding of blueprint reading
• Liaison between customer and Sales/Service regarding installation, operation, training, and troubleshooting of INCOE products.
• Supports function of Service Department.
• Liaison with daily communication between Service shop, customer and Aftermarket group in all in house repairs.
• Secondary sales effort by proactive attention to initial operation and production qualification, operation, of the Hot Runner system and controllers in cooperation with molders and O.E.M. to support our products by these entities and product training seminars.
• Train customers on hot runner maintenance
• Other duties may be assigned

SUPERVISORY RESPONSIBILITIES

This job does not have any supervisory responsibilities

QUALIFICATIONS

Practical knowledge of injection molds, measurement, electrical hydraulic principals, sound knowledge of Hot Runner design and operation. Good communication skills and the ability to read and interpret blueprints

EDUCATION and/or EXPERIENCE

Plastics technology and/or Mechanical Engineering degree and/or five-years related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.