Lead Care Manager

JOB OVERVIEW

The Lead Care Manager functions as the lead to a group of Care Managers/“Designated Care Managers” during the shift. The Lead Care Manager ensures quality care and services are being provided to residents in our care neighborhoods and documented in a consistent manner and in alignment with each resident’s Individualized Service Plan (ISP). The Lead Care Manager leads by example in all job responsibilities and is responsible for demonstrating the Mission for Sunrise Senior Living, “to champion quality of life for all seniors” in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents.

RESPONSIBILITIES & QUALIFICATIONS

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Provide supervisory support by taking attendance at the beginning of every shift, managing call-offs/no shows, sending open shift messages, and responding to shift requests.
• Support team members as they provide Activities of Daily Living (ADL) care and services to residents in accordance with their (ISP). This may include bathing, grooming, personal and dental hygiene, bowel and bladder functions, dressing, hair care, escorting to and from meals and activities, and tidying resident room.
• Support team members as they encourage personalized and meaningful resident participation in life enrichment programming and ADLs.
• Assist with meal service in dining room. Coach team members on hospitality standards during meal service.
• Document care and services provided to residents accurately, review care manager documentation throughout shift, and identify and bridge gaps in documentation by coaching team members.
• Ensure compliance with Sunrise’s Timekeeping and Meal/Rest Period policies, monitor team member break schedule and duration, ensure care managers clock in/out using correct job codes, and coach team members as required.
• Display and encourage flexibility in work schedule by working holidays, evenings, weekends, and additional shifts when necessary.
• Prepare for shift by obtaining resident group assignments before care managers arrive and print and hand out to appropriate care managers.
• Participate in crossover meetings by sharing/receiving pertinent information with/from other Lead Care Managers.
• Carry a resident group assignment on overnight shifts and pick up group assignments in the event of an unfilled call off on day and evening shifts.
• Cross train and possess credential (including certifications where required by state/province) to safely administer medications if needed during times of high volume or unexpected absence.
• Lead by example when clocking in/out and taking proper meal/rest breaks.
• Participate in group interview process including job preview video and community tour.
• Support onboarding of new team members including shadowing and skills demonstration.
• Maintain a safe and secure environment for all staff, residents, and guests by following established safety standards and actively support safety practices.
• Report incidents and complete appropriate paperwork immediately.
• Communicate any observed or suspected resident change of condition to the department care coordinator and assist care coordinators, when required, in development and/or updates to ISPs and communicating with residents and families.
• Prevent and handle conflict by working with the team towards solutions and communicate issues to department care coordinator, when necessary.
• Contribute to care manager annual performance review by providing feedback to department care coordinator.
• Project a positive, professional, and friendly image through action, words, and dress.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Core Competencies

• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
• Ability to appropriately react to and remain calm in difficult situations
• Ability to handle multiple priorities
• Competent in organizational and time management skills
• Demonstrate good judgment, problem solving and decision-making skills

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• High School diploma or GED strongly preferred and may be required per state/provincial regulations
• Ability to read and write and communicate effectively with Care Managers, Community Managers, residents, and family members
• Maintain the following certifications and ongoing training and re-education as required by Sunrise and state/provincial regulations:CPRFirst AidMedication ManagementAny other applicable certifications
• Must be at least 18 years of age
• Previous experience working with seniors and desire to serve and care for seniors
• Demonstrate leadership competencies
• Ability to make choices, decisions, and act in residents’ best interests