Bilingual Client Service Administrator

Why RWAM?

Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can enjoy the benefits of a small-town atmosphere with all the perks of the big city! If you are not close to Elmira, we are also recruiting across Canada and the role can be managed remotely depending on where you reside and in which province you live in.

As a member of our team, you will enjoy a positive work environment with flexibility, professional training and a compensation package that includes comprehensive benefits and a company pension. At RWAM, we embrace a people-first philosophy, and we are passionate about our customer experience and meeting the unique insurance needs of our advisors, employers, and employees alike.

This posting is for an existing vacancy.

About The Role

As the Bilingual Client Service Administrator, you will be a part of a dynamic team that provides exceptional client experience for Group Insurance clients who will primarily reside in Quebec and/or require correspondence to be in French.

Salary Range: $50,000-55,000

What You’ll Be Doing

For the Group Administration Role:

• Assist Plan Sponsors and Plan Members to manage their group benefit plans through both written and verbal communication.
• Accountable for the accurate processing of enrolment information and status updates
• Communicate with Brokers, Plan Sponsors and Plan Members ensuring that all inquiries are handled efficiently and professionally.
• Adhere to group insurance guidelines when processing updates.
• Maintain turnaround objectives to ensure service standards are met.
• Help clients with the accurate completion of administrative forms.

What You’ll Bring

• Proficient (both written and verbal) in French and English is required.
• 2+ years of experience in group benefits is an asset (call center, claims, group administration)
• 2+ years of experience working directly with Clients focused on delivering exception customer service.
• Excellent written and verbal communication skills are essential.
• Ability to work well under pressure.
• Ability to prioritize and organize workload to meet deadlines.
• A keen eye for detail and the capacity to multi-task
• Effective team player with ability to work independently.
• Strong Microsoft Office skills are required e.g. Word, Excel, Outlook

Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.