Unit Claims Manager, Auto/Property (ISU)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to): 101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Unit Claims Manager, Auto/Property (ISU), to join our Claims Investigative Services Unit in our Mississauga/Ajax office!

As a Unit Claims Manager, you will support in the development of claims adjusters in their handling of Auto and Property claims. You will be involved in understanding changes and delivering on the expectations within each center of excellence, while ensuring team productivity and engagement remain high. You will support in the ongoing development of our Investigative Services Unit within the Ontario region, collaborating with peers in both auto and property to support your team in delivering a second to none claims experience.

What you’ll do here:

• Directs and coordinates the activities of the adjusters related to the processing of auto and property claims to achieve objectives in terms of commitment, management of excess costs, efficiency and customer service.
• Contributes to the achievement of corporate and regional objectives by measuring team performance, ensuring quality of claims handling, level of compliance with standards, procedures and productivity.
• Manage the activities of their team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork and guiding their technical training.
• Participate in the improvement of operational processes.
• Make decisions for their team regarding the processing of claims and the payment of indemnities in accordance with company standards.
• Review Investigation files and act in a consultative and advisory capacity on claims matters and technical issues that may include investigation, policy interpretation, settlement negotiation.
• Demonstrate your analytical acumen, decision‑making skills and develop structured action plans.
• Provide leadership and manage the operations of the Unit to achieve key business goals.
• Work closely with the other Unit Claims Managers and employees in the Investigation Services Unit and Regular Markets to establish timely investigative decisions and act on Fraud Lead action plans.
• Establish and maintain productive business relationships and effective communication with other units, including claims and distribution.
• Review the work and final products of your team; provide coaching, feedback and/or training as required.

What you bring to the table:

• 1 + years in a management role required.
• Experience in auto and property claims handling.
• Proven ability to lead, coach and mentor staff to achieve results and exceed targets.
• Self‑motivated and goal oriented, capable of working in a fast paced and changing environment.
• Demonstrates strong problem solving and troubleshooting skills.
• Excellent communication skills and demonstrated ability to build collaborative relationships with all levels of the organization.
• Positive attitude while adapting to changing priorities and taking ownership of work.
• Willingness to enroll and complete Charted Insurance Professional (CIP) designation.
• University Degree or any combination of training and experience deemed relevant for the role.
• Cares for people.
• Highly engaged, driving engagement and recognition within a team setting.

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.