Customer Partner - Federal Government

Job description

In this role, you’ll be empowered to create, maintain, and grow strong partnerships with federal departments and agencies. You’ll bring the best of Kyndryl to the table—delivering innovative solutions, ensuring compliance with government standards, and building trusted relationships with senior public sector executives.

But this role is about more than just maintaining the status quo. As a Customer Partner, you’ll proactively drive account growth by identifying new opportunities, expanding existing engagements, and ensuring continuity in renewals. Your focus will be on delivering value that aligns with government priorities—whether it’s modernization, cybersecurity, cloud adoption, or citizen service delivery.

You’ll be a strategic leader, responsible for crafting and executing account strategies that reflect the unique needs of the federal government. Your ability to navigate complex procurement environments, understand regulatory frameworks, and align with departmental mandates will be key to your success.

Collaboration is essential. You’ll work closely with internal teams and ecosystem partners to ensure seamless delivery and execution—from initial engagement through to long-term service excellence. You’ll also lead or co-lead one or more strategic accounts, helping to shape the future of public sector IT in Canada.

As a trusted advisor, you’ll bring deep industry knowledge and a strong understanding of government operations. You’ll stay ahead of emerging trends and policy shifts, ensuring that Kyndryl remains a valued and forward-thinking partner.

You’ll also own the account P&L, ensuring financial health, contract compliance, and customer satisfaction. Integrity, transparency, and accountability will be at the core of everything you do.

If you’re ready to help Canada’s federal institutions achieve their missions through technology, we want to hear from you. Join us at Kyndryl and help shape the future of public service.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Required profile

Who You Are

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 7+ years experience running account P&L within the federal government
• 5+ years of experience managing sales process end-to-end
• Government of Canada security clearance
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers

Preferred Skills and Experience

• Bachelor's degree or Master’s degree
• Sales experience in technical solutions
• Proven success selling cyber and/or AI solutions

(This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.)

Company description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you ready to take on a high-impact role as a Customer Partner supporting the Government of Canada? At Kyndryl, we’re looking for a dynamic relationship builder who can drive strategic growth, deepen trust with public sector leaders, and deliver mission-critical outcomes that support Canada’s digital transformation.

What we offer

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.