Customer Service Representative (On-Site)

Job Title:

Customer Service Representative (On-Site)

Job Description

Job Description Summary
The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Title: Customer Service Representative

Location: Glace Bay NS

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a company that earns Worlds Best Workplaces Best Company Culture and Best Companies for Career Growth awards every year Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and well-being proudly united as game-changers. Together we help the worlds best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth were looking for more talented game-changers to join our purpose people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative youll:

• Resolve technical issues with customers services

• Empowered to Fix billing concerns

• Provide customers with the right services based on their wants and needs

• Ability to remain calm and deescalate a situation

• Provided the time and resources to ensure we resolve customers issues

• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Ability to type 25 words per min with 90% accuracy

• Basic computer skills (office and web browsers)

• Pass account specific exams based on training materials delivered

• 6 months call center experience is an asset

• 6 months 1 year of customer experience

• Ability to work full time M-F 9am 9pm

• Background clearance etc.

• Pass a language assessment

• Proficiency in fast-paced multi-tasking

• Eagerness to learn new technologies

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says We champion our people. Thats why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal this role youll also be provided with:

• The base salary range for this position is $16.50 (pay rate will not be below the applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program (EAP) registered retirement savings plan paid time off and holidays and paid training days. We accept applications for this position on an ongoing basis.

• Onsite Paid Training-4 Weeks broken into 2 segments

• Canada benefits Medical Dental vision and an Employee Family Assistance Program

• Perks and benefits Free subscription through the online app after successfully completing training

• Lucrative employee referral bonus opportunities

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

• Company networking opportunities with organized groups in the following topics: Network of Women Black Professionals LGBTQ Pride Ability (Disabilities) Dynamic ((Neurodiversity) Women in Tech OneEarth Champions and more

REIMAGINE THE BEST VERSION OF YOU!If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing immediate vacancy; however we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Location:

CAN Glace Bay NS

Language Requirements:

Time Type:

Full time

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees applicants or other covered persons by coworkers supervisors managers or third parties based on a persons race color religion creed sex sexual orientation gender identity national origin ancestry age veteran status disability unrelated to job requirements ethnicity genetic information military service union membership political affiliation marital status pregnancy or other protective status.

Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.