We are looking for a reliable and customer-focused Customer Service Representative to support customers with order processing delivery inquiries and issue resolution across multiple communication channels. This role acts as a key link between customers and internal teams ensuring accurate information timely follow-ups and a positive customer experience. The ideal candidate is organized tech-savvy and able to handle multiple priorities in a fast-paced environment.
Key Responsibilities
Assist customers with order processing delivery status updates and product-related inquiries
Handle customer complaints and returns escalating issues to supervisors or relevant departments when needed
Communicate with internal teams to resolve order delivery or service issues
Maintain accurate records of customer interactions complaints and feedback
Act as a liaison between customers and the company to ensure clear and timely communication
Prepare basic service or product reports as required
Use multiple software systems and communication tools to distribute and track information
Follow established procedures while adapting to unique customer situations
Required Skills & Qualifications
Education or relevant experience in logistics transportation supply chain or a related field is required
Strong verbal and written communication skills
Customer serviceoriented mindset with a calm and professional approach
Ability to multitask prioritize and manage time effectively
Comfortable working on computers and learning new software systems
Strong attention to detail and accurate record-keeping
Problem-solving skills with the ability to escalate issues appropriately
Team player with flexibility and adaptability in a dynamic environment
Willingness to learn and participate in ongoing training
Company Benefits:
Medical
Dental
Vision
RRSP Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Salary - $50000 - $57000 annually
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Customer Experience Support • Vancouver, British Columbia, Canada
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