Job Description
What is the Opportunity?The Senior Resolution Officer responsible for problem identification and resolution. This includes but is not limited to North America Region payments, supporting partners/business units. Acts as subject matter expert of payments, identifying continuous improvement opportunities, developing action plans and solutions.What will you do?Ensure payments are correctly documented
Review payment instructions are accurate
Complete review and approval of payment transactions
Oversee cheque printing and mailing
Manage cheque, EFT and wire refunds
Manage received cheques for deposit, investigating origin for correct allocation
Investigate and reconcile payment outages
Collaborate with Reconciliation Team to track and clear issues including aging
Deliver high quality service to RBC partners, including adherence to agreed upon service levels (SLA’s)
Helping prepare reporting and audit.
Maintain cross-training across Payment Processes for all regions
Demonstrate a continuous improvement mindset by proactively identifying, recommending and helping implement solutions to recurring errors
Act as SME for accounts payable system processes and controls ensuring compliance with policies and procedures
Responsible to provide input and revisions on documentation as it relates to SOPs.
Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
Helping and coaching day-to-day Payment Processors and BUs
Assisting on various ad-hoc asks/projects
University or college degree in accounting, finance, business preferred
5+ years of operations experience in a financial sector environment
Knowledge of Accounts Payable processes
Cheque Management
Experience with wires, EFT, ACH, SWIFT, FX Transactions
Payment approval review experience
General ledger reconciliation knowledge
Great organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
Proficient in Microsoft suite of applications, Excel intermediate VLOKUP, Pivot Table, etc.
SAP
Wire Terminal
PEGA
IRIS
Delegation of Authority awareness
eGL suite of applications (PeopleSoft, FiBRS)
Knowledge of all Regulatory and Compliance rules
Internal Audit reviews
SOX
Address:
120 WESTERN PKY:BEDFORDCity:
BedfordCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-06-25Application Deadline:
2026-07-11Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Senior Resolution Officer • HALIFAX, Nova Scotia, Canada
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