user support technicianAmmolite Technology • Nanaimo, BC, CA

user support technician

Ammolite Technology • Nanaimo, BC, CA

12 days ago

Job type

Full-time

Permanent

Job description

Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Education: Other trades certificate or diploma
Experience: 1 year to less than 2 years
or equivalent experience

Work setting

Help desk

Tasks

Give access to computer networks
Respond to users experiencing difficulties with computer
Provide advice and training to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service

Supervision

No supervision responsibility

Computer and technology knowledge

iOS
Networking software
Networking hardware
Networking security
Servers
Desktop applications
Communication software
Mac OS
MS Active Directory

Security and safety

Basic security clearance

Transportation/travel information

Own transportation
Own vehicle

Work conditions and physical capabilities

Fast-paced environment
Attention to detail
Sitting
Combination of sitting, standing, walking

Own tools/equipment

Internet access
Cellular phone

Personal suitability

Client focus
Efficient interpersonal skills
Excellent written communication
Organized
Team player
Ability to multitask
Time management
Honesty

Screening questions

Are you authorized to work in Canada?
Are you available for shift or on-call work?
Do you have experience working in this field?

Health benefits

Dental plan
Health care plan
Paramedical services coverage
Vision care benefits

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User support technician • Nanaimo, BC, CA

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