The Greater Toronto Airports Authority (GTAA) is the operator of Toronto’s Lester B. Pearson International Airport, the largest airport in Canada and one of the biggest airports in North America. Pearson Airport is more than just a transportation hub. It is an economic powerhouse that brings Canada to the world, and the world to Canada.
The Executive Director, Customer and Commercial Development plays a pivotal role in shaping Toronto Pearson’s future as a leading global hub by driving commercial innovation and delivering exceptional customer and airline experiences. Reporting to the Chief Commercial Officer, this enterprise leader is accountable for advancing the GTAA’s financial sustainability through diversified non-aeronautical revenue streams while ensuring that commercial strategies are deeply aligned with passenger experience and airline partnership objectives.
This position sets the strategic direction for GTAA’s commercial portfolio, spanning concessions, partnerships, real estate, ground transportation, customer experience, and airline and government agency relations. They will champion initiatives that enhance connectivity, optimize asset utilization, deliver to financial targets and elevate service standards. By fostering collaborative relationships with airlines, government agencies, industry stakeholders, and commercial partners, the Executive Director ensures Toronto Pearson remains competitive, customer-centric, and resilient in a rapidly evolving aviation landscape.
The ideal candidate will bring a strong academic foundation and experience within an airport or airline environment. With 10+ years of senior commercial leadership experience, this individual will have a proven track record of driving growth of large, diversified commercial portfolios such as concessions, partnerships, sponsorships, and other customer-facing revenue streams. They will possess deep expertise in commercial and partnership agreements, contract negotiation, and performance management, supported by strong commercial and financial acumen and comfort working with data and analytics to inform decision-making. The successful candidate is an accomplished people leader, capable of leading direct teams while influencing across complex, cross-enterprise environments, and is adept at developing and presenting enterprise-level commercial strategies to executive leadership and Boards. Strategic, creative, and resourceful, they are comfortable driving change, challenging the status quo, and advancing transformational agendas within large organizations.
This is a publicly advertised job posting for an existing vacancy.
Odgers does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
Reason for Posting: Existing Vacancy
To fill this position, GTAA has partnered with leadership advisory firm Odgers. Applications are encouraged immediately and should be submitted online.
We would like to thank all applicants but regret that we are only able to personally contact those individuals whose backgrounds best match the requirements for the role.
Diversity, Equity, and Inclusion
Great Toronto Airport Authority is an equal opportunity employer. In accordance with the Accessible Canada Act, 2019 and all applicable provincial accessibility standards, upon request, accommodation will be provided by both Odgers and the GTAA throughout the recruitment, selection and/or assessment process to applicants with disabilities.
Odgers is deeply committed to diversity, equity, and inclusion in all the work that we do. As part of our efforts to better understand our ability to reach as broad a pool of candidates as possible for our searches, our DEI team would like to encourage you to take a moment and access our .
Executive Director, Customer & Commercial Development, Greater Toronto Airport Authority • Greater Toronto Area
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