The Inside Sales Estimator will support the Outside Sales Representative by evaluating customer needs, providing pricing solutions to secure orders, entering orders, and offering post-PO support.
What you will accomplish with us:
• Provide product solutions for incoming inquiries.
• Review and evaluate plans and specifications.
• Determine commercial HVAC-R equipment (Low-Temp, Comfort Cooling, Heating and Ventilation) requirements to meet the individual clients needs.
• Assist with projects and work with mechanical contractors and engineers.
• Prepare quotations based on project plans/specifications and complete proposals.
• Prepare technical drawings and data sheets for clients’ approval.
• Provide the contractor with material lists and quotations thru written and verbal communication.
• Answer calls and written communications from clients, branch representatives and external representatives.
• Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers).
• Provide after PO support with proper follow up with clients to ensure their full satisfaction.
• Ensure projects take offs are accurate and complete.
• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
What You Bring to Our Team:
• Post Secondary education in HVAC or a related discipline.
• Demonstrate experience in HVAC.
• Advance knowledge of MS Office (Outlook, Excel).
• Willingness to acquire industry knowledge.
• High level of commitment to exceptional customer service.
• Excellent verbal and written communication skills.
• Self motivated, organized and strong interpersonal skills.
• Good judgment and decision-making skills.
• Ability to problem solve and provide variable solutions based in customer needs and company objectives.
• Valid Driver’s Licence;
• Ability to travel to U.S.A.
Competitive Benefits: In addition to a rewarding career within our team, we offer
Master, for over 70 years
The Master Group is Canada’s largest HVAC-R distributor and one of North America’s leading players in the industry. For more than 70 years, Master has supported contractors, engineers and industry partners with a broad portfolio of solutions across residential, commercial, institutional, and industrial applications.
With more than 1,800 dynamic and dedicated team members and a network of 85 branches, along with four distribution centres and three regional distribution hubs across Canada and the United States, Master combines national scale with strong local presence. The company is known for its deep technical expertise, disciplined execution and long-standing partnerships with customers and suppliers.
Master’s approach is grounded in growth, simplicity, teamwork and doing what’s right — focusing on practical innovation, operational excellence and helping its partners succeed in a rapidly evolving industry.
Improving lives, in every degree.
Inside Sales Estimator - Applied HVAC • Sudbury
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