Assistant Service Manager

Weins Auto Group is looking for an Service Advisor (Assistant Service Manager) at Thornhill Toyota. We are looking for a highly motivated and customer-centric individual to join our service team. This position is an integral role at Weins Auto Group and is the front-line service representative who is responsible for providing our customers with exceptional experience while ensuring their service needs are being met.

We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person.

Join us; we are transforming the auto industry.

See how Weins Auto Group is a great place to work, to learn and grow your career:

• We offer a competitive compensation plan and a top-notch benefits plan
• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer a generous fitness discounts & more

Primary Responsibilities:

• Co-ordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction.
• Greet customers in a friendly and professional manner and maintain their loyalty to the dealership.
• Assist customers in picking up vehicles and note any problems that they have so that the appointment for correction of a problem can be scheduled.
• Explain service work including next maintenance requirements to customers as required.
• Notify customers when backorder parts become available.
• Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required.
• Diagnose the specific customer problems accurately and describe clearly on repair orders.
• Other duties, projects, etc. as requested by management.

Qualifications:

• Previous experience in a service advisor role, within the automotive dealership environment is an asset
• 1-3 years of customer service experience.
• Exceptional communication skills
• Valid Class G Driver's License

Pay Rate: Salary plus incentive

Don’t have this exact experience but feel like you have what it takes?

Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

As part of our recruitment and training process, WEINS Canada (O/A WEINS Auto Group) and all our divisions, use artificial intelligence (AI)-powered tools to assist in evaluating candidates for roles. These tools may be used to:

• Assess skills and competencies through simulated training environments.
• Analyze responses to training modules or testing scenarios.
• Generate performance insights to support hiring decisions.

The AI systems used are designed to support fair and consistent evaluation. We are committed to ensuring that these tools do not result in discrimination or bias based on race, gender, disability, or other protected grounds under the Ontario Human Rights Code. If you have questions or concerns about the use of AI in our hiring or training process, or if you require accommodations, please direct your inquiry to our Talent Acquisition Team at careers@weinsautogroup.com.

Successful candidates will be subject to background checks not limited to criminal, credit, educational and or employment verification.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

This is an existing vacancy.