Director, Human resources development and planning - ATA Vacations Inc.

The Director, Human Resources would be reporting directly to the Executive Leadership of ATA Vacations Inc.

Key Responsibilities

Strategic HR Leadership & Governance

• Set and oversee a multi‑year People & Culture roadmap aligned to ATA’s strategy as a premier travel technology distribution and support partner.
• Advise executives on workforce planning, leadership capability, succession, and skills architecture to support training, support, and booking‑tool commercialization.
• Establish governance for HR operations across Ontario HQ and remote global teams supporting agencies nationally.

Learning, Talent & Capability (ATA Academy & Field Enablement)

• Own the design and deployment of ATA Academy learning paths (onboarding, advanced Amadeus skills, product updates) to uplift internal teams and the trainer community servicing member agencies.
• Build leadership and HiPo programs for partners and managers supporting workflows; measure ROI on capability uplift.
• Implement skills frameworks for roles spanning help desk, agency enablement, partner success, and field training.

Organization Design, Culture & Change

• Lead org design for a multi‑site operation scaling training, support, and product adoption; steward DEIB and engagement across multilingual teams serving multi‑ethnic agencies.
• Drive change programs for new B2B/B2C tool rollouts , ensuring adoption and performance outcomes.

People Operations, Budget & Metrics

• Own HR/L&D budgets; track KPIs (program adoption, time‑to‑competency, retention of critical roles, training NPS, ROI).
• Oversee the employee grievance process and lead the total rewards strategy
• Standardize performance management and succession processes to ensure continuity in critical customer‑facing and tech‑enablement roles.

Systems, Partners & Vendor Management

• Partner with Product/Technology to align LMS/TMS content and certification paths with primary partners updates and booking tool releases.
• Manage L&D content vendors and external trainers; align with partner events and ATA Academy calendar.

Leadership

• Coach and develop a high‑performing HR, L&D, and enablement team; model ethical leadership and data‑driven decision‑making.

Qualifications

Must‑Have

• University degree and/ or equivalent senior HR credential
• 10+ years in HR with proven success in Consultancy, Learning & Talent strategy, org design, and culture transformation at regional or global scale primarily in the Asia-Pacific region.
• Experience supporting technology‑enabled service models (training/support/product adoption).
• Demonstrated budget ownership and ROI reporting for L&D/Talent portfolios.
• Excellent Communication skills with proficiency in English. Hindi would be an added advantage

Nice‑to‑Have

• Exposure to B2B vacation packaging operations, agency enablement, or channel programs
• Experience leading multilingual, culturally diverse teams serving multi‑ethnic customer bases.