Technology Transformation and Change Manager

Join Manulife’s Technology Transformation team!

Help redefine how we enable learning and development across global technology teams. The Technology Transformation and Change Manager plays a critical role in enabling the success of our program - Manulife University (MU). This role bridges strategy and execution—driving change adoption, engagement, and communication for enterprise technology learning and transformation initiatives across North America.

Reporting to the program Director, you’ll be a trusted partner to the Head of Global Technology Change Management. This role ensures learning initiatives are effectively planned, communicated, adopted, and continuously improved working alongside global counterparts. The position requires strong change enablement capability, partner engagement, and a passion for building learning communities that accelerate technology transformation at scale.

This is a highly collaborative role that works across regions in partnership with learning champions and technology communities to translate transformation goals into measurable learning outcomes and sustained adoption.

Position Responsibilities:

Communications & Change Planning (25%)

• Develop and implement end-to-end communication and change strategies for MU learning initiatives.

• Ensure timely, clear, and effective dissemination of information to key collaborators across segments.

• Partner with MU teams in North America and Asia to align messaging, change plans, and engagement strategies with broader global technology objectives.
  

Learning Ambassador Engagement (20%)

• Build and maintain strong relationships with segment Learning Ambassadors

• Design and implement engagement strategies that foster ambassador participation, advocacy, and ownership of learning initiatives.

• Provide ongoing updates, recognition, and support to ensure ambassadors remain informed, motivated, and aligned how MU meets their priorities.
  

Adoption & Engagement Tracking (15%)

• Partner with Learning Ambassadors and segment leaders to improve reach, participation, and learning effectiveness.

• Monitor and report on adoption, participation, and engagement metrics for MU and broader Technology Transformation initiatives.

• Lead requirements towards the development and evolution of a persona-based Learner Dashboard supporting key stakeholder needs.
  

Learning Needs Assessment & Risk Mitigation (15%)

• Continuously assess learning gaps and capability needs across North American segments, using insights from Learning Ambassadors, the ITCF core team and dashboards and critical metrics.

• Collaborate with the MU Director to cocreate targeted learning plans addressing identified gaps and priorities.

• Proactively identify risks to adoption or learning effectiveness and implement mitigation strategies.
  

Calendar & Event Management (15%)

• Partner with the Director to manage the learning calendar, ensuring alignment with strategic technology priorities.

• Promote upcoming events across relevant communication channels to improve awareness and participation.

• Coordinate logistics and communications for events and community sessions.
  

Community of Practice (CoP) Engagement (10%)

• Support the organization and facilitation of the learning agendas.

• Promote collaboration, knowledge sharing, and peer learning among ambassadors and participants.

• Track engagement and feedback to continuously improve MU related CoP initiatives and outcomes.

Required Qualifications:

• Bachelor’s degree or equivalent experience in Change Management, Organizational Development, Learning & Development, Technology, or related field.

• 5-10+ years of proven experience supporting enterprise transformation, change enablement, or learning adoption initiatives.

• Demonstrated ability to work across cross-functional partner groups and regions.

• Strong communication, collaboration, and partner management skills.

• Experience using engagement metrics and analytics to drive continuous improvement.

Core Proficiencies:

Change Management & Adoption: Designs and delivers change strategies that drive measurable learning adoption and behavioral change.
Stakeholder & Relationship Management: Builds trust and influence across MU leadership, learning ambassadors, and segment partners.
Program & Event Coordination: Manages complex calendars, learning programs, and engagement initiatives with attention to detail.
Critical Thinking: Connects global technology strategy to learning plans and execution.
Data Driven Decision Making: Uses participation and engagement insights to optimize learning impact.
Collaboration & Influence: Works effectively across geographies, functions, and communities of practice.
Adaptability & Problem Solving: Thrives in ambiguity and proactively mitigates risks to learning outcomes.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .