Booking Clerk - Consumers Rd OR /Ophthalmology, U (J0226-0312)

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary

Booking Clerk, Ophthalmology
Your goal in this position is to book patient appointments, register patients in a confidential, sensitive and professional manner. You will be responsible for report distribution, monitor transmissions, copying media and collecting payment and updating physician and patient information. You have effective written and spoken communication skills and communicate effectively with colleagues, staff, volunteers and families, you’re able to work independently and as a team and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers , learners, patients and families.

On a practical level, you will

• Record all requests for bookings and assign times where applicable
• Ensure all relevant information regarding bookings is obtained
• Communicate effectively with appropriate areas re: bookings and the transporting of patients
• Direct patient to change area and instruct patients of any immediate preparation needed (i.e., oral contrast, water intake, etc.) and notify appropriate staff members once patient is properly prepared for exam
• Prioritize numerous telephone lines from units and/or outside physician inquiries
• Be responsible for the preparation and distribution of daily lists as required, ensure efficient fax transmissions of medical health records are completed including troubleshooting and distribution of reports by fax in physicians mailboxes
• Greet patients in a professional and pleasant manner upon registration to the hospital in order to collect and document relevant information
• Update patient information as necessary
• Have accurate data entry and typing skills (minimum 30 w.p.m.)
• Have working knowledge and experience with Cerner registration, Cerner scheduling and Microsoft Word
• Have knowledge of Medical terminology
• Perform other duties as required (i.e. ordering unit supplies, forms as needed, etc.)

Qualifications

• OSSD or equivalent
• Working knowledge and experience with Cerner registration, Cerner scheduling and Microsoft Word, preferred
• Minimum of one year experience in an office environment
• Bilingualism in French/English an asset

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Part Time Unscheduled position, 4 and 8 hour shifts, on an as needed basis, including weekends in the Ophthalmology Department, Consumer Road Site. We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan.
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