Warehouse Site Manager

Abacus Solutions Group is currently sourcing for a Warehouse Site Manager for a large, growing apparel brand to sit onsite at a 3PL in Oshawa. Job Summary: The role includes interfacing with the Third-Party Logistics (3PL) providers and being the main POC for all internal teams such as Customer Service, Digital, Retail and Supply Chain. The main tasks will be management, control, and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers. The 3PL Operations Manager will be responsible for both launch and improvement projects and will contribute to the development of Alo’s flexible & customer-centric fulfillment. Essential Duties & Responsibilities: - Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL) - Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL - Required to be on-site at 3PL - Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders - Prioritize projects and software feature requests, evaluate and set stakeholder expectations - Ensure for each integration that requirements and resources both internal / external are available to deliver success - Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management - Additional responsibilities as needed Key Competencies: - Bachelor’s degree or equivalent certification in Engineering, Operations, Business Administration, or 5-year operational experience in related fields - Experience managing both e-commerce (DTC) and retail/wholesale fulfillment channels strongly preferred - Proficient in Microsoft Office products: Excel, Word, Outlook, PowerPoint and MS Project Qualifications: - Proven operations leadership experience in a similar fast-paced process driven manufacturing, production or distribution/logistics environment - Strong data analysis skills - Ability to produce, interpret and draw conclusions from data - Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position - Excellent communication skills with the ability to communicate and influence effectively at all levels - Experience in startup operations and/or 3PL environments - Team player who can facilitate successful project work, operating to deadlines - Technical expertise - Solution-driven approach to systems & processes (Travel - up to 25%)