As an Advisor, Omnichannel Transformation and Customer Journeys, you support the ambitions of the Omnichannel Transformation and Customer Journey team by enabling execution and enhancing performance through data-driven insights and stakeholder influence. Through your work, you will have the opportunity to tangibly impact how our member-clients access and interact with our property and casualty insurance products and services. You will contribute to complex, cross-sector projects – identifying opportunities to enhance our customer journeys all while optimizing their performance. You use your keen analytical skills and comprehensive knowledge of our customer journeys and how they relate to the organization’s different distribution channels to do so. You will extract business intelligence and draw from the industry's best practices to inform decision-making. You will collaborate extensively with different stakeholders across disciplines and act as a trusted thought partner, subject matter expert, and coach to working teams – bridging key functions such as marketing, IT, distribution, etc. around a shared outcome. You will translate data drawn from multiple sources into clear, actionable business insights through effective data storytelling and critical thinking. You will articulate complex ideas effectively and succinctly, both verbally and in writing, using slides and charts, for an audience including peer teams and stakeholders – exerting influence and gaining trust along the way. More specifically, you will be required to:
Support the ongoing management and optimization of the organization's property and casualty insurance customer journeys – by identifying, analyzing, and diagnosing friction points and opportunities for improvement.
Develop clear, compelling data storytelling to synthesize complex analyses into actionable insights that inform journey optimization and client experience improvements.
Keep up with the latest industry trends and emerging technologies and assessing their potential impact on the organization and on member-clients.
Partner and building strong relationships with product owners, project managers, business analysts, and stakeholders to deliver solutions that meet the needs of member-clients.
Develop and maintaining policies, standards, models, and frameworks that support customer journey initiatives – ensuring they reflect shifting trends, changing consumer behaviors, and organizational ambitions.
Represent your unit as an ambassador for our customer journeys, digital solutions, and omnichannel transformation.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
#LI-Hybrid, #ON09*
What you bring to the table
Bachelor's degree in a related field
A minimum of four years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Begginer experience in data or business intelligence
Advanced proficiency of English and French due to the nature of the duties or work tools or because the position involves interactions with English and French-speaking partners, members and/or clients
Intermediate Knowledge of financial services in the insurance sector
Intermediate knowledge of excel, Power BI, microsoft 365
Trade Union (If applicable)
Conseiller ou conseillère, Assurance de dommages • Mississauga
A leading insurance firm is seeking Catastrophe Adjusters to join their WorkForce Advantage team in Ontario, Canada.The role involves investigating, evaluating, negotiating, and settling property c... Show more
A leading emergency management consulting firm in Canada is seeking Incident Management Team (IMT) Members for its Response Cadre.You will support state and local agencies during disaster missions ... Show more
Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.Communicate in a timely and respectful manner with the customer, claimants,... Show more
Une carrière comme Souscripteur principal en prêts hypothécaires au sein de l’équipe Optimum Mortgage de la Banque Nationale, c’est soutenir les clients dans la réalisation de leur rêve d’accéder à... Show more
Nos équipes sont au coeur de tout ce que nous faisons.Ensemble, nous aidons les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments di... Show more
Une compagnie d'assurance reconnue est à la recherche d'un tarificateur d'assurance vie expérimenté pour rejoindre son équipe.Les responsabilités incluent l'évaluation des risques selon les normes ... Show more
We are currently recruiting for.The successful candidate will investigate, evaluate, negotiate, and settle Auto Bodily Injury (BI) claims by telephone and correspondence.The candidate should have t... Show more
Une coopérative canadienne de services financiers recherche un(e) professionnel(le) pour améliorer les ventes des produits d'assurance vie.Dans ce rôle, vous formerez et soutiendrez des équipes, et... Show more
A reputable insurance brokerage in Canada is seeking an experienced P&C Bodily Injury Claims Adjuster to manage bodily injury claims related to commercial auto incidents.You will conduct investigat... Show more
A premier insurance provider in Canada seeks a part-time customer-focused representative.This role involves responding to customer inquiries, providing tailored insurance solutions, and requires an... Show more
With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.We are seeking an individual wi... Show more
Join a collaborative team as an Accident Benefit Adjuster, focusing on claims management, negotiation, and client satisfaction.Your effective decision-making will help drive successful settlements ... Show more
Publié le: 2026-05-25 - Date d’échéance de la demande: 2026-06-08Au CN, chaque jour apporte de nouveaux défis stimulants.Vous évoluerez dans un milieu intéressant où vous contribuerez au déroulemen... Show more
Gestionnaire, Opérations, Assurance.Location: À distance, au Canada.La fourchette de rémunération cible totale (RCT), qui comprend le salaire et la prime cible, est de $99,568 - $145,600.Cette four... Show more
Une société d'assurance recherche un Claims Adjuster pour un poste en télétravail.Vous serez responsable de l'écoute des clients, de l'analyse des réclamations et de la documentation des dossiers.L... Show more
Devenez Spécialiste des plaintes au service à la clientèle chez Radiant Systems Solutions à Brampton.Ce poste temporaire s'adresse à ceux qui possèdent une formation adéquate et cherchent à gérer l... Show more
Act as a Field Adjuster in property claims, providing exceptional service in your assigned territory.Investigate, negotiate, and resolve claims while ensuring comprehensive documentation.This remot... Show more
Embrassez le télétravail en tant qu'expert(e) en sinistre et apportez votre expertise humaine à chaque dossier.Évaluez les dommages et établissez des liens forts avec la clientèle.Dans ce poste, vo... Show more
Déploiement d'un service d'investissement personnalisé avec Edward Jones comme Conseiller en Placement Expérimenté.Bénéficiez d'une autonomie et d'une rémunération alignée sur votre savoir-faire.Ed... Show more
Qualifications: College, CEGEP, or other non‑university certificate or diploma from a program of 1 year to 2 years or equivalent experience.College, CEGEP, or other non‑university certificate or di... Show more
