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M365 AMS Support ManagerE-Solutions • Montreal, QC
M365 AMS Support Manager

M365 AMS Support Manager

E-Solutions • Montreal, QC
30+ days ago
Job type
  • Full-time
Job description

Role Name: M AMS Support Manager
Location: Montreal
Duration: Contract

JOB DESCRIPTION:
"Years of Experience to years
Technical Skills
  • Mastery of ITIL processes Incident Problem Knowledge Management
  • Management of an incident backlog prioritization SLAOLA compliance end to end follow up
  • Handling of major incidents P coordination communication post mortem analysis
  • Experience with the Follow the Sun operational model is a plus
  • Advanced use of ticketing tools ServiceNow
  • Analysis and production of KPIs dashboards
  • Broad technical knowledge workstation environments
  • Understanding of automation and process optimization initiatives
  • Management of operational documentation
  • Functional Interpersonal Skills
  • Operational leadership and ability to lead global teams
  • Excellent verbal and written communication including in crisis situations
  • Professional English required international context
  • Strong organizational skills rigor and ability to prioritize effectively
  • Stress management and quick decision making in critical situations
  • Analytical mindset to diagnose and resolve incidents efficiently
  • Customer oriented attitude and strong service mindset
  • Ability to drive continuous improvement initiatives

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M365 AMS Support Manager • Montreal, QC

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