Talent.com
Embark Student Corp.
Customer Success Representative (Contract)Embark Student Corp. • Mississauga, Ontario, CA
Customer Success Representative (Contract)

Customer Success Representative (Contract)

Embark Student Corp. • Mississauga, Ontario, CA
11 days ago
Job type
  • Temporary
  • Remote
  • Quick Apply
Job description

Description

We are looking for an outstanding verbal communicator, active listener and natural problem solver to join our team. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future.

This is a 3 month contract position from July to September 2026 with opportunity for extension based on business needs.

About the Role

In this role you will be responsible for:
· Delivers exceptional customer experience to Embark customers and prospects.· Identifies customer needs and provides best solution or guidance in the best interests of customers.· Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries.· Offer and guide customer to leverage digital and self serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences. · Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track.· Looks for ways to enhance or improve overall customer experience.· Organizes customer related information to ensure accuracy, completeness, and confidentiality.· Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.· Broader accountabilities may be assigned as needed.· Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.


Who we are looking for

You might be a good fit if you have…

· One year of experience providing excellent customer service and/or working in a customer support department· Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone.· Well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems.· Excellent organizational and time management skills and thrive on multi-tasking in a fast-paced environment.· Strong analytical and problem-solving skills· Proficient with Microsoft Office 365· Being flexible to meet the needs of the Customer Success Centre.
Don’t meet every single requirement? That’s okay. We encourage you to apply anyway. We believe in investing in potential and supporting our team members as they grow into their roles. If this opportunity excites you, but your experience doesn’t align perfectly, we still want to hear from you.

Not All Fintechs Are Created Equal — Embark on Something Bigger At Embark, we’re redefining what it means to be a fintech with purpose. Our mission is simple but powerful: help more Canadians achieve their education goals. Through our innovative digital platform for RESPs, we’ve eliminated the red tape and complexity of traditional banking. Now, families can open an RESP, manage their investments, and unlock government grants—all from home, in minutes. We don’t just talk about impact—we deliver it. Over the past 60 years, we’ve reinvested over $60 million into scholarships and supported more than 850,000 students in pursuing post-secondary education. Joining Embark means more than building your career—it means building Canada’s future generation. If you’re driven by purpose, inspired by innovation, and ready to make a difference, we’d love to meet you. We are continuously evolving how we work, and we want we want you to join us on our journey.

Let’s help Canadians dream bigger—and achieve more.

Create a job alert for this search

Customer Success Representative (Contract) • Mississauga, Ontario, CA

Similar jobs

Remote Director of Customer Success

CarriersEdgeMississauga, Peel Region, CA
Remote
Full-time

A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance.The ideal candidate will have over 8 years of experien... Show more

 • Promoted

Iot Deployment & Customer Success Lead

CHEPMississauga, Canada
Full-time

A global supply chain logistics leader is seeking an IoT Software Implementation Manager to drive the deployment of digital solutions.This role requires exceptional communication skills, strong tec... Show more

 • Promoted

Customer Success Manager

SiteroMississauga
Full-time +1

Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry.We have experience and expertise in a diverse range of therapeutic areas and focus on innovat... Show more

 • Promoted

Customer Success Account Manager

TulipMississauga, Peel Region, CA
Full-time

Customer Success Account Manager.Customer Success Account Manager.Get AI-powered advice on this job and more exclusive features.It's your time to be part of something big.We're a team of experts wh... Show more

 • Promoted

Customer Success Manager

KarbonMississauga, Peel Region, CA
Full-time

Karbon is the global leader in practice management software for growth‑minded accounting firms.Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling th... Show more

 • Promoted

Customer Success with iboss TAM

ibossMississauga, Peel Region, CA
Full-time

Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Show more

 • Promoted

Customer Success Manager

Motion (Creative Analytics)Mississauga, Peel region, Canada
Full-time

Motion is creating the command center for creative strategists:.AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them unc... Show more

 • Promoted

Remote Mid‑Market SaaS Customer Success Manager

Riverside Technology, inc.Mississauga, Peel Region, CA
Remote
Full-time

A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Show more

 • Promoted

Remote Customer Success Manager for Scalable SaaS Solutions

CanalsMississauga, Peel Region, CA
Remote
Full-time

Lead customer success initiatives as a Customer Success Manager in a fully remote environment.Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients th... Show more

 • Promoted

Customer Success Specialist

OSG CanadaBurlington, Halton Region, CA
Full-time

The Customer Success Specialist is a senior-level customer support and inside sales professional responsible for building strong customer relationships, identifying sales opportunities, and deliver... Show more

 • Promoted

B2B SaaS Public Sector Customer Success Lead

Euna SolutionsOakville, Ontario, Canada
Full-time

Euna Solutions is on the lookout for a Senior Customer Success Manager dedicated to ensuring B2B SaaS customers in the public sector achieve their goals.This hybrid role emphasizes direct customer ... Show more

 • Promoted

Account Manager (Customer Success Focus)

ParentMississauga, Peel Region, CA
Full-time

Account Manager (Customer Success Focus).Account Manager (Customer Success Focus).We are seeking an Account Manager who will take ownership of client relationships and ensure their long-term succes... Show more

 • Promoted

Customer Success Coordinator: Order & Client Relations

HEIDENHAIN North AmericaMississauga, Peel Region, CA
Full-time

A global leader in motion control solutions is seeking a motivated Customer Success Coordinator in Mississauga, Canada.The role centers on order processing and customer communication, requiring at ... Show more

 • Promoted

Customer Success Manager - C$110,000 - C$140,000 A Year

EsusuVaughan, Canada
Full-time

Esusu seeks a Customer Success Manager to ensure client satisfaction.Responsibilities include driving adoption, developing success plans, building client relationships, identifying growth opportuni... Show more

 • Promoted

Dealership Success Manager

ClutchMississauga, Peel region, Canada
Full-time +1

We’re on a mission to reinvent the way people buy, sell, and own cars.Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everyw... Show more

 • Promoted

Remote Customer Success Lead (Contract)

Beyond Media Digital Inc.Mississauga, Peel region, Canada
Remote
Full-time

A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Show more

 • Promoted

Dealership Success Manager

Clutch CanadaMississauga, Peel region, Canada
Full-time +1

We’re on a mission to reinvent the way people buy, sell, and own cars.Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everyw... Show more

 • Promoted

Remote Mid-Market Customer Success Manager for Innovative Tech Platform

RiversideMississauga, Peel Region, CA
Remote
Full-time

Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Show more

 • Promoted

Customer Success Manager

JitterbitMississauga, Peel region, Canada
Full-time

Jitterbit is a leading data, application, and process workflow automation solution.Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experie... Show more

 • Promoted

Customer Success Manager-Enterprise

Search AtlasMississauga, Peel Region, CA
Full-time

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more