Principal Director of IT - Commercial Insurance & Technology Company
This is a Quebec-based independent insurance company, serving both personal and commercial clients. The firm offers tailored insurance and risk management solutions across multiple industries, working with a wide network of insurers rather than a single provider. They are equally a technology company which has built an in-house software platform that is a no-code configurable platform for the distribution of financial products since 2020.
More about role:
As Principal Director of IT, you will be responsible for establishing the department’s strategic vision and technology governance. You will oversee the IT team and ensure system security to support business objectives. This role requires deep expertise in managing complex projects, technology architecture, and organizational leadership, while fostering a culture of collaboration and agility.
As the company has grown, we are looking for someone to help in 3 parts of the IT department. 50% would be focused on process improvement and improving the support side, working with helpdesk, improving vendor management and support in that area. 20% would be focusing on the IT Security side and 30% on the infrastructure side, working with the internal team. They are looking for someone to be hands-on when need be and to be able to review all processes.
Title: Principal Director of IT
Address: 2 days a week in office. Napierville, QC J0J 1L0
Type: Full time and permanent
Salary: 175-185k with flexibility + 7,000-10,000$ bonus + benefits + matching RRSP 2-4%+ 4 weeks’ vacation. They also offer other perks as well including gym, office expense, electric car expense, 250$ a year for entertainment ect.
Your responsibilities.
• Directly manage members of the IT team.
• Execute the roadmap to deliver new infrastructure and service projects.
• Provide excellent user support, responding to Level 1 and Level 2 requests according to SLA when needed.
• Collaborate with managers across departments to address their infrastructure and IT service needs.
• Manage recurring IT operations, including user onboarding, vendor management, inventory control, and license renewals.
• Oversee the Infosec program, ensuring policy enforcement and compliance with controls.
• Develop and propose training programs to educate users on IT tools, security, and processes, ensuring all tools are fully leveraged across the organization.
Your skills, your full potential.
• Bachelor’s degree in Computer Science or IT Service Management (or equivalent).
• Over 10 years of experience in IT infrastructure and services, including at least 5 years in a management role.
• Expertise in private and public cloud hosting, including backup, recovery, and continuity techniques.
• Relevant experience with network infrastructure and telephony solutions.
• Experience implementing ITSM systems and support structures for incident and service request management.
• Experience with MDM solutions and endpoint security.
• Experience implementing vendor systems, training, and user support.
• Experience administering O365 services.
• Bilingual (French and English) to communicate frequently with English-speaking vendors.
Not required but nice to have.
• Experience working in an Agile environment;
• Experience in Insurance or Financial Services industries;
• Involvement in the attainment of organizational security certification and audit of security policies & controls.
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Are you interested in this job?Principal Director of IT - Commercial Insurance & Technology Company • Napierville, CA
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