Logistics Operations Manager

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

An integral role within the Medical Services Centre – Leduc, the Logistics Operations Manager:

• Leads and develops a high‑performing logistics operations team that delivers safe, reliable, and responsive support to meet dynamic operational and client priorities.
• Ensures end‑to‑end effectiveness of logistics, supply chain, and fleet operations, including inventory management, sourcing, deployment, maintenance, and readiness of critical assets.
• Maintains strong operational governance and supplier performance, ensuring compliance with standards, managing risks, and driving continuous improvement across all functions.
• Safeguards operational continuity by proactively managing assets, responding to disruptions, and sustaining reliable services in both routine and urgent environments

We are presently staffing for a Full-time Logistics Operations Manager based out of our Leduc, AB office. This is an in-person role and the hours are Monday to Friday 8 am until 4 pm. There is a regional travel (Western Canada) requirement of approximately <10% of the time. This full-time salaried position is benefits, bonus and RRSP eligible.

Key responsibilities

Operational & People Leadership

• Lead the day-to-day performance of the Logistics Operations team, ensuring safe, reliable and responsive delivery of logistics, supply chain and fleet support to meet rapidly changing client and operational priorities.
• Support a high performing, engaged team through clear direction, coaching and mentoring, fostering accountability, collaboration and professional conduct.
• Ensure staff are appropriately trained, competent and supported to operate effectively in both routine and urgent operational environments.
• Maintain clear team structures, on-call arrangements and escalation pathways to support out-of-hours and time-critical operational requirements.
• Promote a culture of continuous improvement, adaptability and service excellence in support of client and operational outcomes.

Logistics & Supply Chain Operations

• Ensure timely sourcing, storage and distribution of medical & fire rescue equipment, consumables and medications in line with operational demand and client requirements.
• Maintain appropriate stock levels, minimise expiry and ensure product integrity through effective inventory management and warehouse best practice.
• Oversee logistics planning and delivery schedules to project sites, prioritising urgent requests and ensuring continuity of critical supplies.
• Ensure systems and master data are accurate, maintained and fit for operational use.

Fleet & Deployable Assets

• Ensure operational readiness, availability and safe deployment of fleet and deployable assets, including vehicles, communication devices and medical equipment and response kits.
• Oversee maintenance, inspection and compliance activities, working with in-house mechanics and third-party providers as required.
• Ensure effective tracking, utilisation monitoring and journey management in line with company standards and risk controls.
• Respond decisively to fleet-related incidents or disruptions to maintain service continuity

Supplier & Service Partner Management

• Maintain effective relationships with key suppliers and service partners to ensure quality, availability and responsiveness.
• Ensure suppliers are appropriately qualified, performance-managed and aligned to operational and client service expectations.

Operational Governance & Quality

• Ensure compliance with company standards, procedures and quality requirements across logistics, supply chain and fleet operations.
• Address non-compliance and operational risks promptly, implementing corrective actions and driving sustainable improvement.
• Provide concise operational reporting focused on asset availability, risks, exceptions and emerging priorities

About you

The person who holds this position will be required to not only work within a team, but will be responsible for establishing and nurturing a team environment that facilitates smooth project delivery.

Key Attributes
• The ability to solve problems and make concise and informed decisions is essential.
• A collaborative and confident personality will assist in facilitating the ability to interact with all key personnel thereby ensuring the effective delivery of contract requirements.

Required Competencies
• Excellent analytical and problem-solving skills;
• Excellent verbal and written communication skills;
• Planning and organizing;
• Decision making skills;
• Ability to work under pressure;
• Approachability & Cultural sensitivity;
• Team player.

Required Work Experience
• Minimum 5 years of related work experience in logistics / operations management with sound understanding of supply chain management principles.

Benefits

This full-time salaried position is benefits, bonus and RRSP eligible. Occasional travel within Western Canada (<10%)

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!