Service Account Manager

Flynn Canada Ltd, is searching for a Service Account Manager to join our Lethbridge team! The position of ‘Service Account Manager’ is a skilled role, in which the Account Manager focuses on growing the Service business through building and maintaining relationships. This position is also responsible at times for estimating the cost to supply products and services in order to complete the repairs needed. This position works closely with the service manager in order to keep up to date with the department workload, customer leads and communication within the team. As this role is dedicated to Service operations you will be required to respond to multiple requests and prioritize accordingly.

A Day in the Life

• Build and maintain long-term relationships with clients to grow the roofing service business.
• Collaborate with local and national teams to support client needs and promote Flynn’s brand.
• Communicate with customers to understand their requirements and offer tailored service solutions.
• Follow up on quotes, tenders, and service opportunities to ensure client satisfaction.
• Represent Flynn at industry events and client meetings.
• Support marketing efforts through strategic initiatives and social media engagement.
• Prepare accurate takeoffs, estimates, and work orders in a timely and professional manner.
• Deliver virtual presentations to clients and stakeholders.
• Contribute to business development and support corporate initiatives.

What We Are Seeking

• Experience in a construction environment; Service Roofing or Sales experience is considered an asset.
• Exceptional communication and organizational skills, with strong time management abilities.
• Proven ability to multitask and thrive in a fast-paced, collaborative environment.
• A relationship-focused mindset with a passion for client service and business growth.
• Entrepreneurial spirit and drive to expand Flynn’s service offerings.
• Proficiency in MS Office and industry-specific tools such as Bluebeam and AutoCAD.
• Solid understanding of contract documents and estimating principles.

What We Offer

• Competitive wages and benefits
• Structured bonus plan
• RRSP matching
• Vehicle allowance
• Great environment where our motto is “Flynn Family Winning Together”!
• On-going career development courses and programs through our in-house Flynn University

Position Summary

Location:Lethbridge, AB

Employment Type:Office, Salaried, Full-Time

Job Functions:Business Development, Account Management, Customer Service

Industry:Building Envelope, Construction

Key words: Sales, Estimating, Calgary, Service, Account Management, Maintenance, Construction, Customer Service

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