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RLB LLP
Customer Service CoordinatorRLB LLP • Guelph, ON, CA
Customer Service Coordinator

Customer Service Coordinator

RLB LLP • Guelph, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Customer Service Coordinator

Ontario Pork, based in Guelph, is seeking a Customer Service Coordinator to join our dynamic team.

Reporting to the Director of Sales, the successful candidate will play a key role in supporting our agricultural marketing division by coordinating logistics, managing data, and ensuring clear and timely communication with producers, transportation providers, and processing partners.

Key Responsibilities

  • Act as the primary point of contact for farmers, transporters, and processing facilities.
  • Communicate scheduling updates, delivery times, and changes with professionalism and clarity.
  • Proactively address and resolve issues to maintain smooth transportation and customer satisfaction.
  • Organize and manage schedules to ensure timely and efficient logistics.
  • Prioritize urgent matters and adapt quickly to changing circumstances.
  • Ensure all necessary transporter documentation is completed.
  • Maintain accurate records in internal systems, including scheduling and pricing data.
  • Ensure all contact and contract information is current and complete.
  • Support the team with administrative tasks and reporting as needed.
  • Assist with pricing coordination and order processing.
  • Monitor market data and help administer forward pricing transactions.

Requirements

  • Experience in agriculture or familiarity with the agriculture industry is an asset.
  • Strong communication and interpersonal skills, especially in high-pressure situations.
  • Excellent organizational and problem‑solving abilities.
  • Self‑motivated with a commitment to providing outstanding service.
  • Proficiency in Microsoft Office (Word, Excel) and database application.

Benefits

  • Competitive compensation and benefits package including:
  • Company pension
  • Dental and extended health care
  • Life and vision insuranceSupportive team environment
  • Opportunity to contribute to a vital sector in Ontario's economy

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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Customer Service Coordinator • Guelph, ON, CA

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