Customer Success Manager

Customer Success Manager

About Nakisa

Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission‑critical operations for 1,100+ organizations in 135 countries and serves millions of users. We are building the next wave of enterprise applications with Nakisa AI, using retrieval‑augmented generation (RAG) with secure API integrations to large language models. Customer data stays private and auditable, and we never use client data to train third‑party models. This privacy‑first design gives enterprises trustworthy AI they can run in production. We focus on high‑stakes, compliance‑heavy workflows and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among Canada’s top employers, we offer hybrid work, supportive leaders, and clear growth paths.

Job Summary

Are you passionate about delivering exceptional customer experiences and driving success in a fast‑paced SaaS environment? As a Customer Success Manager at Nakisa, you’ll be at the forefront of ensuring our clients thrive and grow with our innovative solutions. This role is key to our mission of high‑quality delivery and unparalleled customer experience, directly impacting account management, client satisfaction, and new sales opportunities.

What you’ll be doing

• Collaborate with Sales, Implementation, and Support teams to ensure seamless customer transitions and onboarding.
• Fortify relationships by becoming a domain expert and product superuser.
• Proactively identify, manage, and lead upselling and cross‑selling opportunities, driving organic growth.
• Act as the customer’s main point of contact, advocating for their needs across departments.
• Nurture relationships that will generate strong references and referrals.
• Drive product improvements by collaborating with our Product Management team.

What you bring

• Bachelor’s degree in business or other related fields.
• At least 6 years of experience in a similar position or solution consulting role.
• Demonstrated ability to build and maintain strong relationships with executives.
• Excellent communication skills, both written and verbal, with the ability to deliver compelling presentations to various audiences, including executives.
• Strong technical knowledge, particularly in enterprise software (SaaS experience highly preferred).
• Experience with enterprise software selling (SaaS is a plus).
• A human resource and/or Finance background is desirable.
• Experience managing clients in accounting and/or HR is desirable.
• Business fluent in English, with fluency in French as a strong advantage.
• Must be located in Quebec.

Nice‑to‑haves

• MBA or equivalent.
• Business consultative experience in management consulting, financial analysis, corporate finance, business development, organizational transformation.

What’s in it for you

• Opportunity to join a growing and fast‑paced SaaS company.
• Chance to make a difference because you are empowered to do so.
• Work with Fortune 500 companies as your clients.
• Growth opportunities within the same field or even at other departments.
• Make wonderful friends and become part of the diverse and inclusive Nakisa family.
• Work with a team of incredibly talented and forward‑thinking people who value hard work and know‑how to celebrate the wins – no matter small or big.
• Amazing benefits & perks.

Benefits & Perks

• Flexibility: Hybrid work (1–2 days in our downtown Montréal office) plus up to 8 weeks of “work from anywhere” each year.
• Time off: Starting at 3 weeks’ vacation, a paid week off at year‑end, an extra paid summer day off, personal and volunteer days, and generous sick leave.
• Health & wellness: Comprehensive health, dental, and life insurance including telemedicine from day one.
• Financial security: RRSP matching up to 4% from day one and a home internet allowance.
• Active lifestyle: Free gym access in our downtown office building and half‑price Bixi membership.
• Social perks: Regular events to unwind with colleagues such as game nights, summer picnic, holiday party, excursions, and more.
• Career growth: Mentorship, education assistance (80% up to $1,500 per year) and reimbursement of role‑relevant professional dues.
• Culture: A supportive, values‑driven team with leaders who care.
• Make your impact at Nakisa.

Location

Montréal (hybrid)

Hiring process

Recruiter conversation, hiring manager interview, and a panel or skills assessment depending on the role.

Apply today

If building privacy‑first AI for global enterprises motivates you, apply today and help shape the future of enterprise software.

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