Talent.com
CGS (Computer Generated Solutions)
Operations Training ManagerCGS (Computer Generated Solutions) • CA
Operations Training Manager

Operations Training Manager

CGS (Computer Generated Solutions) • CA
30+ days ago
Job type
  • Full-time
Job description

CGS is seeking an experienced Operations Training Manager to join our instructional delivery services team. As the Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a plasma collection training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management, content development, human resources, and finance to execute and manage the operational aspects of the plasma center technical training program.

Responsibilities

  • Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management.
  • Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff, providing guidance, support, and performance evaluations.
  • Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede plasma center technical training.
  • Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness.
  • Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal).
  • Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary.
  • Facilitate quarterly and annual business reviews in collaboration with client stakeholders.
  • Lead the implementation of process excellence and continuous improvement initiatives.

Qualifications

  • A bachelor's degree in Business Administration, Human Resources, Education, or a related field.
  • 10+ years of experience in training delivery operations, program management, or a related role.
  • High proficiency in the use of:
  • Learning management systems (LMS) to organize curriculums and learning object curations.
  • Microsoft Excel to collect and analyze structured data used by various information management systems.
  • MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet.
  • A strong understanding of instructional design principles and adult learning methodologies.
  • Excellent project management skills with the ability to manage multiple initiatives simultaneously.
  • Exceptional communication, leadership, and interpersonal skills.
  • An analytical mindset with the ability to interpret data and make data-driven decisions.
  • Certifications in training, project management, or related fields are a plus.
  • General knowledge of aspects of blood banking and biotherapeutics and experience working in a regulated health care environment is an asset.
  • A competitive salary and benefits package.
  • Remote work from home.
  • The opportunity for career growth and development.
  • A collaborative and inclusive work environment.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Project Management
  • IT Services and IT Consulting and IT System Training and Support
#J-18808-Ljbffr
Create a job alert for this search

Operations Training Manager • CA

Similar jobs

Remote Operations Training Lead

CGS (Computer Generated Solutions)CA
Remote
Full-time

A leading training solutions provider is seeking an experienced Operations Training Manager to oversee the planning and delivery of a plasma collection training program.The ideal candidate should h... Show more

 • Promoted

Onboarding & Training Specialist

Closer ConveyancingCA
Full-time

A dynamic law and tech firm in Canada seeks an Onboarding Specialist to lead client training sessions and enhance the onboarding experience.The role involves developing tailored training materials,... Show more

 • Promoted

Training and Development Specialist

Insight GlobalCA
Temporary

Be among the first 25 applicants.This range is provided by Insight Global.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Insight Global is look... Show more

 • Promoted

Revenue Operations Manager Driving AI-Powered Travel Solutions

Hopper, , canada, Canada
Full-time

Embrace the role of an innovative Revenue Operations Manager.Oversee data-driven strategies and AI implementations to streamline revenue generation in the travel sector.In this pivotal role, you wi... Show more

 • Promoted

Training Advisor

IFG International Financial Group LtdCA
Full-time

Our client, a Top 5 Bankin Canada is looking to hire a Training Advisor to their team for an initial 6month contract.This role is currently hybridin Toronto.Manage end-to-end management of comprehe... Show more

 • Promoted

Rehabilitation Manager

WelbeHealth, , canada, Canada
Full-time

WelbeHealth’s PACE (All-Inclusive Care for the Elderly) program provides seniors with the opportunity to continue living in their homes and in their communities.Our innovative and comprehensive ran... Show more

 • Promoted

Employee Development and Training Manager

MchigeengCA
Full-time

Lead employee development initiatives as an Employee Development and Training Manager.Focus on creating culturally relevant training programs that enhance staff capacity within the Health and Welln... Show more

 • Promoted

Traveling Customer Trainer: Onsite Software Training

The Reynolds and Reynolds CompanyCA
Full-time

A leading software solutions provider is seeking an Entry Level Traveling Customer Trainer.This role involves extensive travel to customer sites to provide training and support on their software sy... Show more

 • Promoted

Retail Ops Execution & Training Leader

Canadian Tire Financial ServicesCA
Full-time

A leading Canadian retail corporation is seeking a Retail Execution Manager in Manitoba.This role involves training store teams, improving operational efficiencies, and building strong relationship... Show more

 • Promoted

Training Operations Manager at Oklo

Oklo IncCA
Full-time

Join Oklo as a Training Operations Manager, guiding all training initiatives across the organization.Lead the development and execution of compliance and role-specific training programs.This role i... Show more

 • Promoted

Senior Manager, People Success

Travere, , canada, Canada
Full-time

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.At Travere Therapeutics, we recognize that our exceptional employees are vital to ou... Show more

 • Promoted

Learning and Training Program Manager

Oklo IncCA
Full-time

Thanks for your interest in Oklo! We are searching for a Learning and Training Program Manager to join our team.The Learning and Training Program Manager is responsible for owning Oklo’s company-wi... Show more

 • Promoted

Software Development Manager - Booking

Jane App, , canada, Canada
Full-time

Get AI-powered advice on this job and more exclusive features.Jane is a remote‑first company that fosters growth and serves the healthcare community.We simplify the lives of healthcare practitioner... Show more

 • Promoted

Strategic Customer Success Operations Manager

P2P, , canada, Canada
Full-time

Shape customer success with Ashby as a Strategic Operations Manager, enhancing strategies and processes for effective customer outcomes.Focus on insights and operational growth.In this essential ro... Show more

 • Promoted

Staff Revenue Operations Manager, GTM Systems

EvenUpCA
Full-time

EvenUp is on a mission to close the justice gap using technology and AI.We empower personal injury lawyers and victims to get the justice they deserve.Our products enable law firms to secure faster... Show more

 • Promoted

Omnichannel Analytics Manager, 5 positions

Indegene, , canada, Canada
Full-time

We are a technology-led healthcare solutions provider.We are driven by our purpose to enable healthcare organizations to be future ready.We offer accelerated, global growth opportunities for talent... Show more

 • Promoted

Program Manager, New Site

General Matter, , canada, Canada
Full-time

General Matter is enriching uranium in America.Our mission is to restore our country’s ability to make nuclear fuel.Our fuel will help power AI, manufacturing, and other critical industries.It will... Show more

 • Promoted

Senior Operations Manager - Remote Role

CGS ImmersiveCA
Remote
Full-time +1

Become a Senior Operations Manager with CGS, leading the training operations for plasma collection.This fully remote role drives collaborative technical training excellence.As part of your responsi... Show more