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Kanz
Virtual assistant Airbnb/VRBO/Booking.comKanz • Montreal, Montreal (administrative region), CA
Virtual assistant Airbnb/VRBO/Booking.com

Virtual assistant Airbnb/VRBO/Booking.com

Kanz • Montreal, Montreal (administrative region), CA
30+ days ago
Job type
  • Full-time
Job description

3 weeks ago Be among the first 25 applicants

We are a dynamic property management company specializing in short‑term rentals and Airbnb listings. Our team handles every aspect of the rental process—from guest communication and check‑ins to cleaning coordination and property maintenance—ensuring a seamless experience for both guests and property owners.

Responsibilities

  • Guest Communication & Support: respond to guest inquiries promptly across platforms (Airbnb, Vrbo, Booking.com, etc.).
  • Manage booking requests, changes, and cancellations.
  • Provide guests with check‑in/check‑out instructions, house rules, and local recommendations.
  • Handle emergency or escalated guest concerns with professionalism and care.
  • Booking & Calendar Management: monitor and manage availability calendars to prevent double bookings.
  • Ensure pricing and minimum stay settings are correct across platforms.
  • Coordinate with cleaning teams and maintenance based on bookings.
  • Administrative & Operational Tasks: organize and track guest reviews, performance metrics, and occupancy rates.
  • Maintain documentation for expenses, guest issues, and work orders.
  • Assist in updating property descriptions, photos, and listing information.
  • Help with vendor communication (cleaners, handymen, etc.).
  • Call Management: answer or return calls related to guest inquiries, vendor coordination, or emergency issues.
  • Act as the first point of contact for general inquiries and escalates when needed.

Requirements

  • Prior 2–3 years experience as a Virtual Assistant for short‑term rentals (required).
  • Familiarity with Airbnb, Vrbo, Booking.com, and channel management tools.
  • Excellent written and verbal English communication skills.
  • Strong organizational and multitasking abilities.
  • Availability to respond to messages and calls during business hours, with some flexibility for urgent matters.
  • Tech‑savvy – able to use online tools, spreadsheets, and mobile apps efficiently.

Nice to Have

  • Experience with property management systems (e.g., Hostaway, Guesty, Lodgify).
  • Knowledge of customer service practices in hospitality.
  • Ability to work across time zones if needed.

Seniority Level

  • Entry level

Employment Type

  • Full‑time

Job Function

  • Other

Industries

  • Technology, Information and Internet

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Location: Montreal, Quebec, Canada

Salary: CA$55,000.00 – CA$65,000.00

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Virtual assistant Airbnb/VRBO/Booking.com • Montreal, Montreal (administrative region), CA

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