Suites Supervisor | Part-Time | Tribute Communities Centre

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

As a Suites Supervisor, you are responsible for providing leadership and oversight to all aspects of the suite level during event days at the Tribute Communities Centre while working alongside the Venue Hospitality Manager. This fast‑paced position ensures a high standard of products and services are provided to suite holders. Effective leadership and communication skills are essential.

This role pays an hourly rate of $20.00–$22.00 CAD.

Benefits

Pension matching.

This position will remain open until May 1, 2026.

About The Venue

The Tribute Communities Centre is Durham Region’s premier sports and live entertainment facility and is managed by Oak View Group. It is home to the Oshawa Generals of the Ontario Hockey League, the Oshawa FireWolves of the National Lacrosse League, and hosts a myriad of events including concerts, circuses, ice skating and family shows.

Responsibilities

• Responsible for event day operational efficiency of the Suites level
• Leads by example and demonstrates passion for guest experience by supporting floor operations
• Develops, fosters and leads positive relationships with customers, partners, stakeholders, and employees
• Oversees and ensures guest satisfaction and operational excellence; handles concerns in a timely manner
• Coaches and motivates staff during games and events, training and development of staff
• Works quickly and independently to resolve operational issues when necessary, ensuring proper follow up with Managers and Director
• Controls inventory within assigned area to ensure the smooth operation of the unit
• Participates in all fields of administrative work including but not limited to opening/closing duties, cleaning checklists, tracking sales and service statistics nightly, performance reviews, and maintenance logs
• Monitors and manages product quality, works with the Culinary team to ensure product consistency
• Adheres to all OVG service standards and policies including Health & Safety
• Works in compliance with the provisions of the Occupational Health & Safety Act
• Performs related duties and special projects as assigned by the manager

Qualifications

• 2–3 years’ experience as a senior server or host
• Solid understanding and practical knowledge of hospitality business principles and service etiquette
• Effective team management experience
• A proactive approach towards event day activities and shifting demands
• Comprehensive knowledge of food and wine and competent with POS systems
• An aptitude for identifying and assessing details, performing well under pressure and managing multiple priorities simultaneously
• Exceptional interpersonal and communication skills
• Works in compliance with the provisions of the Occupational Health & Safety Act, Food Safety and AGCO
• An ongoing awareness and responsiveness to client satisfaction
• Available to work evenings, weekends and holidays as required

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.