Client Relationship Manager

Client Relationship Manager

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Client Relationship Manager - Enterprise GTA Sales

This role is responsible for driving retention and revenue growth within an assigned portfolio of Greater Toronto Area based Enterprise customers (150-1499 employees).

The Strategic Account Executive partners closely with clients to deliver innovative, outcome-based solutions through strategic planning, executive engagement, and proactive prospecting.

What you'll do:

• Primary focus on new logo acquisition within the GTA mid-market segment (150-1499 employees), proactively identifying, targeting, and closing net-new business opportunities, complemented by managing an existing base of billing business customers (retention, upsell, cross-sell).
• Own and exceed monthly new business quotas, driving growth across the full Rogers Business portfolio (Corporate Wireless, Fixed Networks, Managed Services, Business Productivity & Collaboration, Enterprise Telephony, IoT).
• Upsell, cross sell, & renew an existing base of customers billing up to ~$2M in annual business revenues
• Serve as the quarterback of the sales process, acting as the single point of accountability for prospect engagement and client relationship development within a team-based selling model.
• Relentlessly prospect and build pipeline, establishing relationships with C-suite and senior decision-makers in target accounts, leveraging Rogers assets, brand, and executive alignment to unlock opportunities.
• Develop and execute strategic account penetration plans to gain "insider status" and position Rogers as a trusted partner within net-new prospect organizations.
• Collaborate with internal stakeholders to craft tailored, outcome-based value propositions, overcoming barriers to sale and differentiating Rogers in competitive pursuits.
• Lead the development of compelling proposals and business cases, navigating internal stakeholders to advance and close complex opportunities.
• Contribute to a high-performance culture by sharing best practices, prospecting strategies, and wins with the broader Commercial Acquisition team.
• Maintain disciplined pipeline management and forecasting through Salesforce, while completing all training requirements and representing Rogers as a strong brand ambassador.

What you will bring:

• Post-secondary degree or equivalent experience with a minimum of 3-5+ years of success in enterprise/strategic sales
• Proven track record of exceeding quota through new business acquisition, with strong funnel management and disciplined pipeline execution
• Deep experience selling into CIOs, IT leaders, and C-suite stakeholders, navigating complex, multi-stakeholder sales cycles
• Strong industry expertise across telecom and technology solutions (wireless, wireline, IoT, data centre, cloud, managed & professional services, and unified communications)
• Demonstrated ability to build and grow executive-level relationships and position as a trusted advisor solving meaningful business challenges
• Highly developed business acumen, communication, and presentation skills, with confidence engaging senior internal and external audiences
• Proven ability to develop and execute strategic account plans, translating customer needs into differentiated solutions and outcomes
• Collaborative team player with the ability to lead cross-functional virtual teams and navigate internal stakeholders to close complex deals
• Self-starter with a hunter mindset-results-driven, accountable, adaptable, and motivated to win new business in a fast-paced environment
• Strong proficiency with Salesforce CRM and Microsoft 365 tools (Excel, PowerPoint, Word, Teams)
• Valid driver's license with ability to travel across the GTA

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full Time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 25%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Posting Category/Function: Sales & Account Management
Requisition ID: 338193

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Rogers Business

Location:
Brampton, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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