Web Publisher – Digital Content Operations

Overview

Cheil Worldwide is the 11th-largest creative agency in the world. Headquartered in Seoul, South Korea, Cheil was founded by Samsung in 1973 to grow its local and global business. We are driven by our passion to create mind-blowing ideas, technologies, and one-of-a-kind experiences by connecting advertising with digital; online and offline; data and events; and consumers and brands. Cheil North America has offices in Toronto, NYC and Dallas, and serves as the lead agency for all Samsung projects across the continent. Collectively, we are a unified force of creative problem-solvers who share a passion for developing ground-breaking ideas rooted in data, driven by insights, and enabled by innovative technology.

The Web Publisher is a newly created role who will support large-scale digital content operations for a global enterprise website and mobile app ecosystem. This role is responsible for executing, maintaining, and QA’ing content using Adobe Experience Manager (AEM), Digital Asset Management (DAM), and Content Fragments, ensuring accuracy, consistency, and compliance across high-traffic digital properties.

You will work closely with project managers, content strategists, designers, and technical teams to publish product updates, campaign content, and modular components efficiently and accurately within established governance and release frameworks.

Key Responsibilities

• Execute day-to-day content authoring and publishing within Adobe Experience Manager (AEM)
• Manage and maintain Content Fragments, including creation, updates, reuse, and version control
• Upload, tag, organize, and QA assets within Adobe DAM, ensuring proper metadata and usage compliance
• Implement content updates for product pages, campaigns, landing pages, and app modules
• Perform pre- and post-publish QA to validate layout, links, copy, accessibility, and brand standards
• Follow established publishing workflows, release calendars, and approval processes
• Collaborate with PMs and internal stakeholders to clarify requirements and flag risks early
• Support content audits, clean-ups, and migration activities as needed
• Document issues, changes, and fixes using JIRA or equivalent ticketing tools
• Ensure adherence to accessibility standards (WCAG 2.1 AA) and legal/compliance guidelines

Must-Have Skills & Experience

• This role will require occasional travel to the United States. All related travel expenses, including flights, accommodation, and meals, will be covered by Cheil Canada. Candidates must hold a valid visa and be legally eligible to travel to the U.S.
• 1–3 years of hands-on experience as a Web Publisher or Digital Content Specialist
• Strong working knowledge of Adobe Experience Manager (AEM)
• Experience managing Adobe DAM assets (metadata, renditions, usage rights)
• Practical experience creating and maintaining Adobe Content Fragments
• Familiarity with structured content, modular components, and reusable templates
• Experience working with JIRA or similar workflow/ticketing systems
• Strong attention to detail and comfort working in high-volume publishing environments
• Basic understanding of HTML/CSS (for content QA and troubleshooting)

Nice-to-Have

• Adobe certifications (AEM Sites, Content Author, DAM)
• Experience supporting enterprise or global websites
• Exposure to mobile app content publishing
• Knowledge of SEO fundamentals and content best practices
• Experience working in an agency or multi-stakeholder environment

What Happens After You Apply
Application review: Our Human Resources Manager reviews every resume. We get upwards of 100+ applications for some roles; it can take a few days. If your resume is shortlisted, we\'ll reach out. We thank you for your patience!

Salary range: $60,000 - $70,000 CAD annually

Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

Work Arrangement

This role is a fixed-term contract for a period of one (1) year, with the possibility of extension based on business needs and performance. While this position follows a hybrid work model, with three (3) days in-office (Tuesday through Thursday) and two (2) days work-from-home (Monday and Friday), during business requirements, needs, client deadlines, you may be required to be in office on all 5 days.

Company Address: #100, 6790 Century Avenue, Mississauga, L5N 2V8