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Reliable Automatic Sprinkler Co., Inc.
Customer Service RepresentativeReliable Automatic Sprinkler Co., Inc. • Mississauga, Peel Region, CA
Customer Service Representative

Customer Service Representative

Reliable Automatic Sprinkler Co., Inc. • Mississauga, Peel Region, CA
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative – Reliable Automatic Sprinkler Co., Inc.

Location: Mississauga, Ontario, Canada

Department: Sales

Compensation: $24.00 - $26.50 / hour

Description

The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

  • Communicates with customers via phone, email, fax, etc.
  • Provides timely and accurate information regarding customer service orders, status, and product knowledge requests.
  • Processes customer orders, changes, and returns.
  • Resolves customer complaints by investigating problems, developing solutions, and making recommendations.
  • Works closely with the Operations Supervisor as directed.
  • Reviews and maintains customer database to track account information, statuses, orders, and lead times.
  • Provides timely feedback regarding service failures or customer concerns.
  • Works closely with Sales Representatives on quotes, order status, etc.
  • Promotes a safe workplace by performing all tasks safely and in compliance with rules, procedures, instructions, equipment, and personal protective equipment requirements; reports hazardous conditions to supervisor.
  • Performs other duties as directed.

Skills, Knowledge & Expertise

  • Associate's Degree in Business and/or related field.
  • 2+ years of customer service experience in manufacturing or construction industry.
  • Strong communication and interpersonal skills.
  • Outstanding customer service skills.
  • Excellent time management ability.
  • Ability to handle adversity and conflict with successful outcomes.
  • Outstanding attention to detail and accuracy.
  • Strong commitment to team environment and ability to work well with others.
  • Works systematically and logically to resolve problems.
  • Understanding of common business practices related to pricing, terms, shipment, taxes, and payment for products/services.
  • Knowledge of technical details of the company product.
  • Proficient in computer data entry.
  • Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 software.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

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Customer Service Representative • Mississauga, Peel Region, CA

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