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RQ09138 - Systems Administrator/Operations Support Specialist - IntermediateRubicon Path • Toronto, ON, CA
RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate

RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate

Rubicon Path • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate

Job Openings RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate

About the job RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate

Description

Key Responsibilities

  • End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
  • Responding to high priority requests and Incidents.
  • Participate in system recovery and service restoration efforts and meetings.
  • Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.
  • Initiating established recovery and or escalation procedures.
  • Implementing Change requests for mainframe, midrange and network Platforms.
  • Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
  • Participating in developing and delivering related training communications and procedural documentation.
  • Participates in departmental initiatives such as Shift left and Agile monitoring.
  • Participate in Yearly Systrust Audit.
  • Participates in semi Annual Disaster recovery exercises.

SkillsExperience and Skill Set Requirements

Evaluation Breakdown

Parameters:

  • Using specific examples, describe the experience that you have supporting large ZOS mainframe systems.

2. Knowledge of server OS hardware components and end to end system management - 25%

Parameters:

  • Using specific examples, describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.

3. Using a specific project, describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills. 5%

Parameters:

  • Demonstrated of Incident and Change Management activities.
  • Demonstrated ability for strong documentation and writing skills.
  • Demonstrated experience in presentation, verbal and written communication skills.

4. Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Parameters:

  • Using specific examples, describe your demonstrated knowledge of System and Application Monitoring Tools.

5. Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Parameters:

  • Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

    • 6. Demonstrated knowledge of OS365 Suite of products and Power BI - 5%

    Parameters:

    • Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.

    Note: This position is rotational onsite work.

    Must Have:

    • Experience supporting large ZOS mainframe systems.
    • Experience with Unix and Wintel servers and Network Peripherals.
    • Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
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    RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate • Toronto, ON, CA

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