Technical Trainer

Duties and Responsibilities

• Under the direction of the Training Centre Manager, assess the development needs of Brandt’s C&F service technicians.
• In collaboration with others, identify sources for, and as required help develop, suitable instructional and evaluation materials for Brandt’s C&F service technicians related to the repair, overhaul, diagnosis, maintenance and operation of heavy duty powered mobile equipment and associated attachments and technology.
• Implement the C&F service technician development program including: identifying employee development needs in all Brandt’s C&F dealerships; locating and/or coordinating development of professional quality curriculum; and in collaboration with others develop and implement the scheduling, coordination, and delivery of development training activities.
• Monitor, report on, and drive achievement of original equipment manufacturer (OEM) training metrics (e.g., John Deere certifications, etc.).
• Ensure employee development activities are aligned with continuous improvement in the areas of quality, LEAN, health and safety, and organizational performance by recording, monitoring, reporting, and integrating feedback and data.
• Actively contribute to and collaborate on the development and implementation of the company’s overall technician development paths, plans and schedules.

Development Needs

• Work with Operations, and Brandt’s Warranty, and C&F corporate product group and their original equipment manufacturers (OEMs) to document the development priorities.
• Document and validate program plans to address development priorities.
• Identify resources for program plans.
• Monitor resource allocations and plan progress.
• As required, adjust plans based on needs.

Instruction Delivery and Instructional Materials

• Deliver training as a Certified Dealer Instructor or in-house subject matter expert.
• Ensure delivery and scheduling is efficient and maximizes instructor time.
• Develop professional quality, instructionally sound educational curriculum that enables students to efficiently, effectively and safely operate, diagnose, assemble/disassemble, repair and/or evaluate the working condition of heavy duty mobile equipment and associated systems.
• Identify sources for, and when directed to, help develop professional quality classroom, hands‑on and online training courses and programs, and evaluation materials.
• Utilize various corporate systems in the organization and development of materials (e.g., Brandtnet).
• Ensure evaluations (tests, hands‑on demonstrations, etc.) are appropriate to measure trainee competence.
• Maintain an up‑to‑date catalogue of program materials including course outlines and descriptions.
• Use MS Office computer applications to manage course material (i.e., materials, procedures, manuals, handouts, charts, schematics and online presentations).

Program Implementation

• Schedule training delivery in collaboration with the Service Managers, Supervisors/Foremen, the Training Centre Manager, Training Coordinators, Training Administrators, and others.
• Communicate via Brandtnet or by other means (e.g., email) accurate and complete training schedules and course information.
• Ensure trainees complete any pre‑requisite requirements by monitoring enrolments and completions.
• Document and report trainee evaluation scores and attendance, and report on performance against metrics.
• As required prepare and distribute Certificates of Completion to trainees, and arrange program completion recognition (e.g., graduations).
• In collaboration with others coordinate the delivery of other required training.
• Utilize various third‑party systems (e.g., OEM learning management systems) in training program management and delivery.

Continuous Improvement

• Participate in ongoing audits of program effectiveness.
• Ensure training materials and programs are relevant and current.
• Ensure communications and presentations meet Brandt’s brand guidelines.
• Meet other internal and external training standards for curriculum, reporting, etc.
• Gather feedback from students and others to continuously improve program content and delivery (e.g., by ensuring feedback is documented, collected and integrated).

Other

• Support operations efforts by analysing and responding to organizational development needs.
• Follow all company policies, procedures and directives, in particular those related to training such as pre‑requisite completions, training durations, recording information, etc.
• Perform any additional work requested/required to meet the needs of the organization.
• Collaborate and liaise with outside agencies (e.g., OEMs, etc.) on behalf of Brandt.

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