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The Application Infrastructure (AI) department is seeking a Site Reliability Engineer (SRE) to help drive the reliability engineering, operations and customer support services for Morgan Stanley's ServiceNow SaaS implementation. Reporting to a Site Reliability Engineering & Operations Lead.
This role requires delivering a range of SRE practices within a global community of other SREs. This means teaming up with colleagues to deliver reliable, resilient systems without wasteful operational effort.
SRE practices include task optimization and automation, prioritizing technical debt, observability and monitoring dashboards, capacity management, incident response, and problem elimination.
This position specializes in ServiceNow Software as a Service which provides a suite of IT service management capabilities and is integrated with many products such as chatbot technology, on‑call escalation incident management, and a range of other on‑premises infrastructure (including SQL databases, APIs, and web infrastructure). Despite the focus on value‑add development and process delivery, this is also a production‑side, operational role requiring participation in an on‑call rotation from time to time.
Successful candidates for SRE roles in Application Infrastructure have so far come from a variety of backgrounds; maybe a developer today looking to evolve site reliability as a practice, or an infrastructure specialist with an interest in reliability and resilience principles, or a strong system admin who enjoys troubleshooting along with some task automation experience.
Prior experience in the financial services industry is not required, and we welcome candidates from all industries and backgrounds to apply.
Mid‑Senior level
Contract
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#J-18808-LjbffrSite Reliability Engineer (SRE), ServiceNow, Application Infrastructure • Montreal, Montreal (administrative region), CA
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