Parks Information Officers and Lead Information Officer

Parks Information Officers and Lead Information Officer

Job Information

• Job Title: Parks Information Officers and Lead Information Officer


• Job Requisition ID: 78405


• Ministry: Forestry and Parks


• Location: Slave Lake District, North Region: Marten River Campground, Lesser Slave Lake Provincial Park, Hilliard’s Bay Campground, Hilliard’s Bay Provincial Park


• Full or Part-Time: Full-Time


• Hours of Work: 40 hours per week


• Permanent/Temporary: Temporary – Wage, Seasonal


• Scope: Open Competition


• Closing Date: Open Until Suitable Candidate Found


• Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3)


• Salary:
  
  
  
  • Administrative Support 2 (AS2) 40 hrs/ week: $23.79 – $26.76 per hour
  
  
  • Administrative Support 3 (AS3) 40 hrs/ week: $23.28 – $29.46 per hour
  
  


• Benefits:
  
  
  
  • 11.6% in lieu of benefits and vacation leave
  
  
  • 5.6% of regular wage earnings instead of paid holidays
  
  
  • 6% of regular wage earnings instead of annual vacation pay
  
  
  • Shift premium pay: $3.25 per hour for weekends/holidays; $2.75 per hour for evenings
  
  

Information Officer (AS2) Responsibilities

• Administrative Duties:
  
  
  
  • Record safety, accident, wildlife occurrences; maintain lost and found records.
  
  
  • Assist in distribution of information materials.
  
  
  • Maintain knowledge of recreational and tourist opportunities to respond to inquiries.
  
  


• Business Operations:
  
  
  
  • Use AspiraOne to register campers, process changes, cancellations, check‑outs, payments.
  
  
  • Operate cash register, point‑of‑sale machine; ensure accurate cash balances.
  
  
  • Maintain building security, opening/closing procedures, facility cleanliness.
  
  
  • Conduct retail sales of concession items, firewood, rentals.
  
  
  • Manage inventory and restock merchandise.
  
  
  • Reconcile daily revenue and record in Excel.
  
  


• Customer Service & Communication:
  
  
  
  • Greet and welcome visitors; provide accurate, concise information on park facilities, services, and regulations.
  
  
  • Handle customer complaints, emergencies, and referrals appropriately.
  
  
  • Collaborate with park programs and other staff (Rangers, Conservation Officers, Maintenance).
  
  
  • Identify and report system or equipment issues.
  
  
  • Develop detailed knowledge of park areas and programs.
  
  

Lead Information Officer (AS3) Responsibilities

• Administrative & Supervisory Tasks:
  
  
  
  • Coordinate day‑to‑day tasks of IO team; ensure procedures followed.
  
  
  • Support IOs via check‑ins, training, performance reviews.
  
  
  • Coordinate IO schedules.
  
  
  • Place inventory orders for booth and store.
  
  
  • Support distribution of information materials.
  
  
  • Manage revenue tracking, reconciliation, and reporting.
  
  


• Leadership:
  
  
  
  • Communicate effectively with visitors and staff.
  \
  • Provide front‑line customer service and leadership.
  
  
  • Assist in troubleshooting, cash handling, inventory control.
  
  

Qualifications

• Information Officer (AS2):
  
  
  
  • High school diploma.
  
  
  • One year of experience per year of education for equivalency.
  
  
  • English language proficiency.
  
  
  • Available for weekend and evening shifts during season.
  
  
  • Valid Alberta Class 5 driver’s licence.
  
  
  • Criminal Record Check.
  
  
  • Standard First Aid & CPR certification.
  
  
  • Strong computer skills (Microsoft Office).
  
  


• Lead Information Officer (AS3):
  
  
  
  • High school diploma and one year retail, supervisory, or leadership experience.
  
  
  • Equivalency as above.
  
  
  • English language proficiency.
  
  
  • Available for weekend and evening shifts occasionally.
  
  
  • Strong computer skills.
  
  
  • Standard First Aid & CPR Level C/AED Certificate.
  
  
  • Valid Alberta Class 5 licence and minimum 3‑year driver's abstract.
  
  
  • Criminal Record Check.
  
  
  • Experience with Shop.AlbertaParks.ca, AspiraOne (asset).
  
  
  • Previous supervisory or leadership experience.
  
  

Additional Competencies

• Agility – adapt to changing priorities.


• Drive for Results – champion innovation and high standards.


• Develop Self and Others – continuous learning and shared environment.


• Build Collaborative Environments – promote collaboration and open dialogue.


• Systems Thinking – understand role within larger work environment.


• Creative Problem Solving – assess options and apply communication skills.

Terms of Employment

• Seasonal contract May 2026 – September 2026.


• 40‑hour work week; evening and weekend required with premium.


• Reliable transportation required.


• Work outside in various weather conditions.


• Adherence to Alberta Parks Uniform Policy.


• Support resources available via employee assistance programs.

How to Apply

Applicants must apply online via https://www.alberta.ca/job-application-resources#before and provide clear evidence of qualifications and competencies. Include dates on resume and indicate employment type.

Useful Resources

• Alberta Public Service: https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx


• Benefits: https://www.alberta.ca/alberta-public-service-benefits


• Career tools: https://researchapscareers.alberta.ca


• Professional development: https://www.alberta.ca/professional-development-support-directive


• Apply: https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx


• Hiring process: https://www.alberta.ca/alberta-public-service-hiring-process.aspx


• Job portal: https://alis.alberta.ca/look-for-work/

Closing Statement

We thank all applicants. Only candidates selected for interview will be contacted. For inquiries, contact Alba Ngjelo at Alba.Ngjelo@gov.ab.ca.