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National Bank of Canada
Technical AdvisorNational Bank of Canada • Montreal, Montreal (administrative region), CA
Technical Advisor

Technical Advisor

National Bank of Canada • Montreal, Montreal (administrative region), CA
30+ days ago
Job type
  • Full-time
Job description

Description

Tu es reconnu par ton excellent service à la clientèle ? Tu souhaites participer à l’atteinte d’objectifs communs et tu te démarques par tes connaissances avec des outils technologiques et avec les diverses plateformes numériques sur le marché ? Un emploi en support technique dans nos équipes des centres d’appels à la Banque Nationale c’est agir à titre de Spécialiste qui travaille avec l'équipe responsable d’assister et d’accompagner les clients dans les environnements numériques concernant les problèmes liés à l'utilisation des outils disponibles via les différents canaux numériques.

Ton emploi

  • Répondre aux appels provenant des clients et procéder au diagnostic complet: comprendre le problème du client, analyser l’environnement technologique et d’identifier la/les causes, la/les source(s) du problème et de résoudre la situation ou rapporter les anomalies détectées
  • Travailler en mode de résolution de problème active en identifiant les besoins, en cernant rapidement la problématique.
  • Établir et maintenir une relation de confiance au téléphone en assurant la satisfaction des clients et en offrant un service à la clientèle de grande qualité
  • Proposer des solutions aux différentes problématiques rencontrées
  • Faire le lien avec différentes tierces parties ayant à s’impliquer dans la gestion des incidents et faire des suivis selon les livrables prévus.
  • Maintenir à jour sa compréhension des applications de la Banque Nationale ainsi que des différentes plateformes;

Ton Équipe

Nos environnements de travail dynamiques et nos outils de collaboration modernes favorisent une expérience employé agréable. Nous accordons une grande place aux idées des collègues. Que ce soit par nos sondages, ou encore par l’entremise de nos programmes, le dialogue en continu et la rétroaction sont encouragés. Les experts, les coachs ainsi que ton ou ta gestionnaire te soutiendront tout au long de ton cheminement. À la Banque Nationale, nous favorisons l’entraide entre collègues!

Prérequis

  • Diplôme d’études collégiales de 3 ans (DEC) et jusqu’à 3 ans d’expérience OU un Baccalauréat
  • Expérience en service à la clientèle
  • Expérience en soutien technique, un atout
  • Connaissance et compréhension avancée des différents appareils et plateformes numériques sur le marché
  • Débrouillardise et capacité d'adaptation dans un environnement changeant

Compétences

Agilité d'apprentissage, Axé sur le client, Soutien technique, Communication, Diversité et inclusion, Empathie, Initiative, Intelligence émotionnelle, Orienté résultats, Résilience, Responsabilité, Travail en équipe

Horaires

Le centre est ouvert du lundi au vendredi entre 8H00 à 18h00. Ton horaire de travail sera variable et disponible trois semaines en avance.

Benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

Additional required languages: English, French

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales

Industries

Banking

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Technical Advisor • Montreal, Montreal (administrative region), CA

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