Sr. Field Service Technician - Ontario, Canada

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication, de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises, permettant une coordination essentielle pour des communautés, des écoles, des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Job Description

The Sr. Field Service Technician must be a Canadian citizen with the ability to obtain necessary security clearance(s) as required by government contracts.

• Responsibilities include optimization and support of complex communication systems.
• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Program, configure, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Provide a very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Capable of installation of server hardware/OS and software infrastructure, and troubleshooting to resolve system/application related issues.
• Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.
• Total familiarity with the latest technologies and troubleshooting techniques.
• Team with System Technologist, Engineering, Project Management and Sales personnel to effectively design, implement, optimize and cutover advanced communication systems which meet or exceed customer expectations.

Preferred Skills:

• Experience, good understanding, and working knowledge of IP networking, network design methodologies and troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS).
• Experience, good understanding, and working knowledge of Server Environment, Linux, Windows Server, VMware, highly desirable.
• Must be highly computer literate with proficiency in MS Word, Excel, Outlook.
• Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.
• Must be capable of installation of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Must be able to solve customer problems quickly during stressful situations.
• Experience/knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE highly desirable.
• Previous knowledge and experience working with some or all of Juniper, HP, Aviat, Cisco, Nokia/Alcatel.

Candidate Requirements:

• Must have a current, valid driver’s license and no traffic violations.
• Must be able to obtain background clearance as required by government customer(s).
• Travel Percentage will be around 50%.
• Bilingual French/English - Must be able to work also in English with our English-speaking clients, customers and partners outside Quebec, as well as, with the rest of the colleagues in Canada, the United States and in other international countries as applicable.

Basic Requirements:

• Associates Degree and 3+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering or Networking equipment.
• Must be a Canadian citizen with the ability to obtain necessary security clearance as required by government contracts.

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi. Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Telecommunications

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