Digital Operations Specialist/Technical Sales Support

Digital Operations Specialist / Technical Sales Support

Location: Vancouver, BC

Contract Type: Commission

Top Skills Should You Possess:

• Strong Communication skills
• Sales Support
• Time Management
• Max hourly rate: $30/hr.

What You’ll Be Doing:

The mission of the Digital Operations Specialist is to provide a high-touch, fast-response "center of expertise" for the digital platforms. They will provide solution clarity and an integrated online and assisted buying experience. They will streamline the sales process, and reduce down time, touches and costs of sales. They will be a key factor driving this 'high-margin' revenue stream.

Key business metrics for success will include revenue, transactions volume, repeat customer volume, new customer acquisition, interaction volume, and customer feedback and survey scores.

Job Responsibilities

• Responding to inbound phone, chat and email inquiries and provide support on a broad range of topics, such as:
  • Solution Scoping: Application of technology's capability to a business need, quoting, and licensing, transactional order process- set up, shopping cart, checkout process, general questions
• Collaborating with Client Sales teams and other Stakeholders on above items
• Managing and escalating feedback to key stakeholders, as necessary

Qualifications

• One year of comparable work experience in a customer service or sales role
• Effective verbal/written communication skills to successfully respond to partner inquiries
• Demonstrated analytical skills and independent problem solving aptitude required
• Highly organized and detail oriented
• Ability to take a consultative approach to understand requirements, drill into details, and resolve issues
• Demonstrated flexibility and responsiveness to work in an ever-changing environment
• Desire to develop one's self and take advantage of opportunities to practice and enhance business/technical skills
• Proven capability to work in a team and collaborate; with independent accountability
• Microsoft Office tools, including Word, Excel and PowerPoint

Estimated Min Rate

$30.00

Estimated Max Rate

$30.00

What’s In It for You?

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Equal Employment Opportunity

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. M/F/D/V.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

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