Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Games are more and more evolving toward services. Acquiring new customer is only 50% of the challenge, the other 50% are to keep them in the Ubisoft world. The service that Ubisoft will provide all along the gamer journey will make the difference. In order to increase efficiency, the communication toward gamers has to be multichannel and personalized: send the right message, to the right person, at the right moment, through the right channel and right device.
Within the Customer Relationship Management (CRM) department, you will be in permanent contact with several teams across the world for the operation of campaigns on the channels you are working on: emails and in-game banners.
Your role will be to translate the business objectives & campaigns into our CRM tools (Salesforce Marketing Cloud being one of them) and accompany the growth of the activity. You will coordinate and oversee the production, configuration and execution of multichannel CRM campaigns in an effort to better integrate the player into the game and foster the active participation of the community.
We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Note that some roles are fully office-based and are not eligible for hybrid work.
Mid-Senior level
Full-time
Marketing
Computer Games
#J-18808-LjbffrCRM Operations Specialist • Montreal, Montreal (administrative region), CA
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