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Goldfish Swim School
Front Desk Customer Service Representative Full TimeGoldfish Swim School • Grand Rapids, MB, CA
Front Desk Customer Service Representative Full Time

Front Desk Customer Service Representative Full Time

Goldfish Swim School • Grand Rapids, MB, CA
30+ days ago
Job type
  • Full-time
Job description

Front Desk / Customer Service Representative – Grand Rapids

Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current customers, presenting a positive image for the company.

Primary Responsibilities

  • Addresses inquiries via phone, digital and in person and follows up timely.
  • Checks in students on the attendance tracking system and prepares lesson schedules for team members.
  • Resolves account matters and contacts guests for clarification purposes.
  • Maintains cleanliness of front desk, Snack Shack, changing rooms, restrooms, and observation space.
  • Updates informational displays with accurate and timely promotions and literature.
  • Monitors Snack area and provides guidance to Snack Shack staff.
  • Advances through cross‑training in multiple roles and substitutes when necessary.
  • Acts as a GSS ambassador to provide a Golden Experience to students, families, and team members.
  • Enforces safety rules and regulations to prevent accidents; administers first aid when necessary.

Job Qualifications and Skills

  • Ability to work with children.
  • Problem solver and creative thinking skills to identify and resolve challenges.
  • Excellent communication and organizational skills.
  • Must pass background examinations prior to training.

Safety Standards

  • Every shift has an on‑staff cleaner to sanitize high‑touch areas in the lobby and pool areas.
  • Pools are disinfected with chlorine to provide the safest swimming environment.
  • A state‑of‑the‑art ventilation system continuously circulates fresh air into the building, minimizing airborne virus spread.

Goldfish Swim School – Grand Rapids is an Equal Opportunity Employer meeting all applicable federal and state provate employment laws.

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Front Desk Customer Service Representative Full Time • Grand Rapids, MB, CA

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