Job Overview:
The Client Experience Leader plays a central leadership role in guiding and supporting WMB Alberta's servicing teams across Commercial and Personal Lines. This position is responsible for the performance, technical accuracy, and professional growth of the Account Management group. Working closely with leadership, this individual ensures operational consistency, strong EPIC utilization and knowledge, as well as exceptional service delivery for our clients. While primarily an internal leadership and coaching role, the Client Experience Leader will occasionally collaborate directly with clients to support complex accounts, escalations, or renewals.
We encourage applications from all qualified candidates. Please forward your resume and cover letter to Roni Furgeson: rfurgeson@wmbeck.com.
Client Experience Leader • AB, CA
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