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Sky Systems, Inc. (SkySys)
AV Technician/IT Support (Dispatch)Sky Systems, Inc. (SkySys) • Quebec, Capitale-Nationale, CA
AV Technician/IT Support (Dispatch)

AV Technician/IT Support (Dispatch)

Sky Systems, Inc. (SkySys) • Quebec, Capitale-Nationale, CA
30+ days ago
Job type
  • Full-time
Job description

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Sky Systems, Inc. (SkySys) provided pay range

This range is provided by Sky Systems, Inc. (SkySys). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$32.00/yr - $35.00/yr

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Role Overview

The L1 + AV Technician will provide dispatch support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Key Responsibilities

  • Provide L1 Audio-Visual (AV) support for conference rooms (device checks, resets, room readiness).
  • Troubleshoot desktops and laptops (break/fix, replacements, warranty coordination).
  • Support Microsoft Teams Rooms (MTR) and managed meeting room devices.
  • Perform basic network and infrastructure checks (LAN ports, cabling, patch panels, power verification).
  • Assist with printers (toner replacement, basic hardware issues).
  • Provide smart-hands support under guidance from central IT.
  • Coordinate with remote IT teams and third‑party vendors when required.
  • Support hardware from Microsoft, Lenovo, HP, Dell, and Apple.
  • Maintain clear communication and follow SOPs, ticketing, and escalation processes.
  • Be available for dispatch response within 4–8 business hours.
  • Ability to perform physical tasks including lifting equipment and working at height (ladder/lift).

Must-Have Qualifications

  • 2–4 years of experience in IT and AV support.
  • Hands‑on experience with AV hardware and meeting room technologies.
  • Basic understanding of networking & TCP/IP.
  • Experience with Extron, Crestron, Crestron Fusion, and managed Teams Room devices.
  • Ability to explain and troubleshoot different connection types (home/corporate).
  • Strong customer service, communication, and documentation skills.
  • CompTIA A+ certification (required for dispatch).

Good-to-Have Skills

  • Experience with ITSM tools (ServiceNow, Jira).
  • Exposure to AV-over‑IP environments.
  • OEM or vendor certifications.
  • Prior experience in enterprise onsite environments.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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AV Technician/IT Support (Dispatch) • Quebec, Capitale-Nationale, CA

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