Customs Coordinator

Radiant offers a complete range of industry-leading transportation and warehousing solutions to businesses around the globe by leveraging our extensive network of carrier partners across all modes. Radiant provides customized logistics solutions that create value and increase profitability for our customers.

Radiant Canada is a learning environment in which passion, dedication and a commitment to getting the job done are valued. That’s what being on our team is all about. It’s where you can gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

We are currently looking for aCustoms Coordinatorto join Radiant and be part of our dynamic team.Must be available to work on-call weeknights and weekends as required.

HYBRID WORK MODEL: Work in the office at 1280 Courtneypark Drive E, Mississauga every Monday Wednesday and Thursday. Work from home Tuesday and Fridays. Note: Work in the office fulltime starting July 2026.

What You’ll Do:

• Coordinate the customs clearance of ocean, air and ground freight including LVS courier freight.
• Prepare EDI and manual release requests and ensure they include all modes of transport for various commodities.
• Ensure all documentation and filings are in accordance with customs rules and regulations.
• Complete all entries and confirm goods to ensure no penalties with customs.
• Organize and classify shipments. Examine shipments and utilize the Harmonized Commodity Description and Coding System (HS codes) to classify each one.
• Advise customers of tax and tariff payments for imports. Resolve issues related to over or under payment of taxes and duty.
• Monitor shipments to ensure customs compliance and expedited releases.
• Provide proactive customer service and handle all internal and external customer customs inquiries. Gather all required document to ensure shipments are cleared with no delays or issues.
• Ensure timely and accurate customs invoicing. Work with Administration to resolve any discrepancies.
• Review files and complete B2 corrections in CARM.
• Provide customer service and information for commodities that may be regulated by Participating Government Agency.
• Audit CAD and commercial documents to ensure accuracy and compliance.
• Update CUSMA and FTA tariff database and ensure updated documents are received by the customers.
• Respond to customer inquiries regarding tariff classification, duty rates and GST.
• Gather information and process Single Window IID shipments.
• Identify if shipments are subject to SIMA. Advise the customers of SIMA charges if required. Update CAD documents.
• Be available on-call for customs clearance and any customs related issues after hours and weekends.
• Other duties and assignments as required.

What You Bring to the Role:

• Minimum 2 years Customs Brokerage experience with customs ratings and classifications
• Excellent knowledge of Canadian tariffs and trade laws, rules and regulations.
• Experience with CBSA Assessment and Revenue Management – CARM.
• Working knowledge of transportation management software (i.e. Cargowise).
• Strong knowledge with CARM Client Portal.
• Dedicated commitment to providing superior internal and external customer service.
• Strong communication skills (verbal and written).
• Strong problem-solving and decision-making skills.
• Highly organized with the ability to multi-task.
• Analytical, accurate and detail oriented.
• Ability to work well under pressure in a time sensitive environment.
• Ability to travel within GTA (5%).
• Work on-call weeknights and weekends as required.
• Health, Dental, Vision, Life and Disability insurance
• RRSP Contribution Matching
• Birthday Day Off
• Paid Sick Days & Flex Days
• Employee Discounts
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation
• Wellness Program
• A Supportive and Positive Work Environment

Salary Range: CA$50,000.00 - CA$70,000.00 per year

Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

The Fine Print:

Radiant is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

This recruitment process uses automated tools and artificial intelligence to assist with candidate screening and assessment.

We thank all candidates for applying, however, only those candidates selected for an interview will be contacted.

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