Information Technology Manager

The purpose of this position is to provide strategic and operational leadership for the company’s technology and cybersecurity functions. This role ensures the reliability, security, and performance of all IT systems while safeguarding organizational data, enabling business continuity, and supporting digital transformation. The incumbent will oversee the technology infrastructure, guide the implementation of governance and security frameworks, lead crossfunctional IT initiatives, and deliver highquality service that meets the evolving needs of employees and the broader organization.

Responsibilities

• Implement and continuously monitor cybersecurity frameworks and incident response plans
• Oversee vulnerability assessments, penetration testing initiatives, and routine security audits
• Manage Identity & Access Management (IAM) processes and tools
• Ensure organizational compliance with data protection and privacy regulations
• Lead disaster recovery and business continuity planning efforts
• Evaluate emerging technologies to identify potential security risks and recommend safeguards
• Oversee IT budgeting, cost optimization strategies, and vendor relationships
• Maintain network reliability through proactive uptime and performance monitoring
• Manage software licensing, renewals, and full lifecycle administration
• Lead IT projects and coordinate work across crossfunctional teams
• Establish and enforce IT governance, policies, and technical standards
• Provide leadership, coaching, and professional development for IT team members
• Collaborate on IT strategy development and support digital transformation initiatives

Key Indicators

As part of his/her function, contribution to the achievement of Global Partner Solution’s objectives for the position of IT Manager is assessed using the following key indicators:

• Adherence to IT budget and Cost savings achieved through optimization or vendor negotiation
• % of critical systems with fully updated recovery plans
• % compliance with regulatory and internal IT standards
• Zero successful intrusions (or maximum allowable threshold)
• Average ticket resolution time and tickets resolved within X hours/days

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5–10 years of experience in an IT leadership or advanced technical role, with a demonstrated ability to manage complex systems and environments.
• Proven track record of managing, mentoring, and developing highperforming technical teams.
• Strong technical expertise, including:
• Proficiency in modern programming languages and scripting tools.
• Advanced knowledge of operating systems, including MS Exchange, Active Directory, and Windowsbased environments.
• Handson experience with enterprise backup and disaster recovery solutions.
• Ability to monitor, analyze, and optimize system performance across diverse infrastructure components.

Technical Skills

• Strong knowledge of cybersecurity frameworks, standards, and best practices, with the ability to apply them across infrastructure, applications, and governance environments.
• Relevant Microsoft or cloud technology certification, demonstrating uptodate expertise in modern cloud ecosystems.
• Advanced proficiency in Microsoft 365 platforms, including Exchange Online, SharePoint Online, Business Central, Dynamics ATS, and related administration tools.
• Demonstrated capability to manage and support businesscritical systems, ensuring stable operations, secure configurations, and efficient administration.
• Bilingual proficiency in French and English, with excellent communication skills in both oral and written formats.

Interpersonal Skills

• Demonstrated ability to translate organizational goals into clear IT strategies and roadmaps.
• Capable of working across operational support, project delivery, and longterm planning.
• Strong ability to interpret and apply cybersecurity standards, risk practices, and compliance requirements.
• Makes sound, evidencebased decisions on risk, controls, and technology governance.
• Communicates complex technical issues clearly to nontechnical stakeholders and executives.
• Collaborates effectively across departments, vendors, and leadership teams.
• Analyzes infrastructure, security posture, and system dependencies to recommend improvements.
• Strong critical thinking and rootcause analysis skills to enhance system reliability.
• Designs and improves IT processes, controls, and KPIs to ensure service quality.
• Highly organized with strong prioritization skills for balancing short and longterm needs.
• Leads and develops IT professionals while fostering accountability and customercentric support.
• Delegates effectively and builds technical competencies within the team.
• Evaluates emerging technologies and anticipates risks and opportunities.
• Maintains a modernizationfocused mindset emphasizing automation and optimization.

Terms and Conditions of Employment

Working environment

• This role is performed in a professional office environment. Regular use of standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.

Physical requirements

• In performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to stand; to walk; use hands to type on computer, etc.

Type of position/expected working hours

• Some flexibility in scheduling is permitted, but the employee must be available during “core” working hours of 8:00 am to 5:00 pm. and must work 40 hours per week.

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