Talent.com
TikTok
ManagerTikTok • London, ON, CA
Manager

Manager

TikTok • London, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Overview

E-Commerce Tier 2 Service Specialist. E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. The Service and Experience Team (SET) is part of GNE and is dedicated to providing world-class service and experience for customers, sellers, and creators. SET is seeking a Tier 2 Service Specialist responsible for handling escalations and complex cases within the Customer/Seller/Creator Service team.

Responsibilities

  • Manage customer/seller/creator inquiries escalated by Tier 1 teams in the CRM tool.
  • Identify root causes of escalated issues and provide appropriate resolutions; summarize Q&A and log in the knowledge management tool.
  • Promptly escalate critical/high-risk cases to the appropriate authority.
  • Coordinate with other teams/departments to resolve customer issues, follow up, and ensure a close loop on all escalations.
  • Identify ongoing issues and eliminate repeat complaints to reduce escalation rate and enhance operating processes and overall customer experience.
  • Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
  • Adhere to established procedures and guidelines while delivering quality customer service to meet and exceed department standards.
  • Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.
  • Support ad-hoc projects and initiatives per business needs.
  • Work in shifts as required, following local labor laws.

Qualifications

  • BA/BS degree or equivalent practical experience.
  • Minimum of 2 years’ experience in a customer service environment.
  • Demonstrates effective, clear, and professional written and oral communication.
  • Eager to learn, proactive, problem-solver with a continuous improvement mindset.
  • Strong problem-solving and prioritization abilities; thrives in fast and dynamic environments and can work under high pressure.
  • Meticulous, organized, and customer-service oriented with a focus on results.
  • Excellent communication and relationship-building skills with both team members and customers.
  • Experience in eCommerce or marketplace platforms is a plus.
  • Proficient with Microsoft Word and Excel.
  • Good written and verbal communication skills in English and Vietnamese.
#J-18808-Ljbffr
Create a job alert for this search

Manager • London, ON, CA

Similar jobs

Ai-Driven Revenue Operations Manager & Analytics - C$95,000 - C$142,000 A Year

Data analytics companyLondon, Canada
Full-time

Revenue Operations Manager to drive data-informed decisions and operational excellence using advanced analytics, managing data, and creating dashboards. Show more

 • Promoted

Store Manager - Lead Team, Drive Sales & Community - C$45,000 - C$50,000 A Year

Retail ChainLondon, Canada
Full-time

A leading retail chain is seeking a Store Manager for their Geraldton, ON location.The ideal candidate will have 1-2 years of retail management experience and be committed to providing excellent cu... Show more

 • Promoted

Wonderland Clinic Operations Manager

Medicentres Canada IncLondon, ON, CA
Full-time

Lead a team dedicated to exceptional patient care as a Clinic Operations Manager in Wonderland.Use your healthcare management skills to drive operational success.This full-time opportunity involves... Show more

 • Promoted

Revenue Operations Manager – Analytics & Ai - C$95,000 - C$142,000 A Year

Magnet ForensicsLondon, Canada
Full-time

The Revenue Operations Manager will drive data-informed decisions, deliver analytics, and enhance forecasting and pipeline management. Show more

 • Promoted

Experienced Regional Operations Manager Needed

McDougall Energy Inc.St. Thomas, ON, CA
Full-time

Join McDougall Energy as a Regional Operations Manager to lead operations in Southwestern Ontario.Your expertise will ensure operational safety and excellence across multiple branches.In this strat... Show more

 • Promoted

Assistant Restaurant Manager with Youth Focus

McDonald's ExeterExeter, ON, CA
Full-time

Join our team as an Assistant Restaurant Manager with a commitment to supporting youth in the workplace.This role emphasizes mentoring and training to develop future leaders.We are in search of an ... Show more

 • Promoted

Manager

TikTokLondon, Ontario, Canada
Full-time

E-Commerce Tier 2 Service Specialist.E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators.... Show more

 • Promoted

Growth & Performance Manager- Automotive Retail (Revenue Focused) - C$100,000 - C$125,000 A Year

PAG DirectLondon, Canada
Full-time

Company DescriptionPAG Direct, the evolution of Phaeton Automotive Group, is a leading innovator in the automotive retail industry, dedicated to redefining the digital and in-store car buying exper... Show more

 • Promoted

Business Development Manager

Citron HygieneLondon, ON, CA
Full-time

Posted Thursday, July 9, 2026 at 4:00 AM.Great companies start with great people!.Citron is a people first organization.Which is to say, our strength comes from our teams of professionally-trained ... Show more

 • Promoted

Store Assistant Manager: Lead Sales & Team Growth

BoxLunch & Hot TopicLondon, ON, CA
Full-time

A popular retail brand in London, Ontario is looking for a Full-Time Assistant Manager who will support the Store Manager in achieving sales targets and leading a team.Ideal candidates will have at... Show more

 • Promoted

Director, Category Management

Masco CanadaSt. Thomas
Full-time

Director, Category Management (Hybrid – St.At Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences.We’re looking for a Director, Category Manage... Show more

 • Promoted

Sap Bw Analytics - Senior Manager Or Manager - C$130,000 - C$165,000 A Year

EyLondon, Canada
Full-time

EY seeks a Senior Manager or Manager for SAP Analytics to lead client teams, provide technical expertise, and mentor team members.Requires strong SAP Analytics BI implementation experience. Show more

 • Promoted

Dynamic Property Operations Manager

RED Hospitality & LeisureSt. Thomas
Full-time

Lead operations at a leading property as a Dynamic Property Operations Manager, focusing on guest satisfaction and staff development.This role blends strategic oversight with hands-on leadership.As... Show more

 • Promoted

Restaurant Manager: Lead a Diverse Team & Guest Experience

WorkstreamLondon, Ontario, Canada
Full-time

A leading fast food chain in London, Ontario, is seeking a Restaurant Manager/Assistant Manager.The successful candidate will manage a diverse team, ensure food safety regulations, and coach employ... Show more

 • Promoted • New!

BI Manager /Lead (perm FT)

companyLondon, ON, CA
Permanent

Be among the first 25 applicants.Manager of Business Intelligence (BI) - Permanent FT.Hybrid-model: 2d per week onsite (fully remote is NOT possible).Deep understanding of data visualization tools,... Show more

 • Promoted

Dental Practice Manager: Lead Operations & Growth

Dental CorporationLondon, ON, CA
Full-time

A leading dental service provider in London, Ontario, is seeking a Practice Manager to enhance daily operations and drive patient growth.The ideal candidate will have 3-5 years of experience in a s... Show more

 • Promoted

Affirm Staff Product Manager in Finance

AffirmLondon, ON, CA
Full-time

Join Affirm as a Staff Product Manager, where you'll steer the launch and management of our new bank's products.Focus on deposit strategies and operational efficiency.In this pivotal role, you'll p... Show more

 • Promoted

Senior Technology Transformation Delivery Manager - Defence - SM

PwC UKLondon, Ontario, Canada
Full-time

About The Role Are you ready to make a tangible impact on one of the most dynamic and critical industries? Join our rapidly expanding team within PwC's Consulting practice, where we specialise in u... Show more

 • Promoted

Dynamic Restaurant Manager Position

Ontario Trillium FoundationLucan Biddulph, ON, CA
Full-time

Step into a Restaurant Manager role at Tim Hortons and lead a vibrant team to deliver exceptional experiences.Your operational expertise will shine in a fast-paced environment.In this role, you'll ... Show more

 • Promoted

Retail Leadership - Customer Experience Manager

PetSmartLondon, ON, CA
Full-time

Elevate customer experiences as a Customer Experience Manager at PetSmart.Support pets and their families by leading a dedicated store team.As the Customer Experience Manager, you will take charge ... Show more