Security - Operations Manager

About the job Security – Operations Manager

One of our clients in the Security business is looking for an Operations Manager who manages the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training.

Distinguishing Characteristics: Performs a variety of management functions for assigned account; may be assigned a rank, as defined by client contract. Does not perform Security Officer duties except on a limited, relief, or emergency basis.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned accounts; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders.
• Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development, and retention of high calibre staff; acts to ensure that each staff member is treated with dignity and respect; plans assigns, and directs work; coaches’ employees and carries out disciplinary actions, as necessary.
• Assists in the development and administration of budget in relation to the assigned account.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Within the scope of client contract and assigned duties authorizes appropriate expenditures including equipment, supplies, acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits Timesheet records and other associate and business information.
• Prepares and coordinates staffing schedules for an account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labour costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.
• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature and scope as required for an assigned account.

EDUCATION/EXPERIENCE

• Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
• Competencies (as demonstrated through experience, training, and/or testing):
• If required for assigned accounts, must be able to meet and continue to meet any licensing requirements for Security Officers.
• Must be able to meet and continue requirements for specific skills, certifications or authorizations specified for the assigned accounts.
• Knowledge of security/supervisory operations and procedures.
• Skill in staff supervision, including assigning work and providing training and discipline.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Knowledge of business operations management and human resources administration.
• Ability to synthesize business/financial data and develop recommendations.
• Conducting oral presentations and group meetings.
• Directing, motivating, training, coaching, and disciplining staff in a positive manner.
• Reading and analyzing reports and financial data, including related computer usage.
• Responding on an on-call basis to emergencies and incidents at all hours.

SKILLS

• Planning, organizing, and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks.
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• May require regular use of vehicle and frequent travel in the performance of duties.

EDUCATION

• Secondary School (preferred)

EXPERIENCE

• Organization Operations & Administrative Occupations: 1 year (preferred)

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