Service Leader

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

WHAT YOU’LL DO

• Make sure great tasting, high quality food is served.
• Help resolve food quality issues.
• Support food safety, including hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed.
• Help resolve customer incidents and work to ensure positive customer experiences.
• Help monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross‑train all front‑of‑house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.
• Ensure office equipment remains in working order and that office supplies are ordered as necessary.
• Ensure the proper quantity of supplies is available as needed.

WHAT YOU’LL BRING TO THE TABLE

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Know Food Safety and health department matters.
• Have familiarity with office paperwork.
• Be able to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.
• Provide at least four (4) days of open availability each week, at least two (2) of which must be a Friday, Saturday, and/or Sunday. Open availability means you may be scheduled for any eight‑hour shift during that day.
• Be able to work a minimum of 32 hours per week.

WHAT’S IN IT FOR YOU

• Tuition assistance (up to $5,250/year).
• Free food.
• Medical, dental, and vision benefits.
• Paid time off.
• Holiday closures (location dependent).
• Competitive compensation.
• Opportunities for advancement (80% of managers started as crew).

PAY TRANSPARENCY

Below is the pay range depending on skill level, experience and/or education. Compensation offered is also subject to local wage and hour laws.

$20.50–$22.08

This is a continuous job posting and does not necessarily indicate that there is a current vacancy to be filled at the specified location or this job posting may support hiring needs for upcoming restaurant locations in the local geographic market.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavours or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people‑first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Chipotle has policies and procedures in place to accommodate persons with disabilities or who otherwise require accommodation in accordance with applicable human rights legislation. Please notify Chipotle should you require an accommodation. Please contact Adaaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non‑accommodations related requests.

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