General Manager - Aera

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As the General Manager at Aera, you'll lead a high-performing team to deliver exceptional guest experiences all year round. You’ll oversee all aspects of daily operations, from elevated service and a world-class beverage program to creating a vibrant late-night lounge atmosphere that encourages guests to linger, celebrate, and return. While driving operational performance, revenue growth, and brand presence, you will play a key role in shaping memorable experiences, inspiring your team, and contributing to the success of a dynamic, industry-leading hospitality destination.

The Day to Day:

• Manage and oversee daily operations, ensuring seamless service execution across the dining room, bar, and lounge environments while maintaining the elevated standards expected of an O&B flagship property.
• Maintain comprehensive knowledge of all food and beverage menus, championing a refined dining experience alongside a best-in-class cocktail and beverage program that encourages guests to extend their evening.
• Partner with the management team to plan, curate, and execute a dynamic calendar of live entertainment and special events that drive guest engagement and brand presence.
• Collaborate with marketing and leadership teams to contribute creative ideas and initiatives that support brand awareness, guest acquisition, and ongoing promotion of the concept.
• Build and maintain strong relationships with guests, team members and senior leadership, fostering a culture of excellence, accountability, and exceptional service, consistent with O&B values and service philosophy.
• Lead, inspire, and develop the management and front-line teams to consistently exceed service expectations and performance standards, while upholding O&B operational and leadership standards.
• Oversee financial and operational reporting including sales performance, payroll, scheduling, inventory control, and labour management, ensuring accurate reporting and alignment with senior leadership.
• Ensure compliance with all health, safety, security, and licensing requirements, maintaining a safe, professional, and high-performing environment for guests and staff.
• Identify opportunities for operational improvement, revenue growth, and cost efficiencies while maintaining premium guest experience standards.

Qualifications

• Progressive senior management experience within the hospitality industry, ideally in premium, high-volume restaurants recognized for both exceptional dining and a vibrant social atmosphere.
• In-depth knowledge of hospitality operations, elevated service standards, and guest experience design within refined dining and vibrant bar and lounge environments.
• Strong knowledge of food and beverage operations, including wine, spirits, cocktail programs, and beverage cost controls; WSET or equivalent beverage education considered an asset.
• Demonstrated ability to provide strong, visible leadership in a fast-paced, high-performance environment, with experience motivating, coaching, and developing large teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, partners, and senior stakeholders.
• Strong financial and business acumen, including experience with budgeting, forecasting, P&L management, labour planning, and revenue optimization.
• Proven operational planning and execution skills across service, events, and high-volume guest flow.
• Strong problem-solving and decision-making abilities, with the capacity to manage complex guest situations with professionalism and discretion.
• Maintains awareness of industry trends, guest preferences, and the competitive landscape to deliver distinctive and engaging guest experiences.
• Ability to work flexible hours, including evenings, weekends, and peak operating periods.
• Legally eligible to work in Canada.